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Pet parents across the U.S. and Canada have left over 209,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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No problems. I'm finally getting the hang of uploading docs to the website.
Turn around time has improved since my last claim. Thank you.
Insurer: Nationwide
By: Anita
There is a lot you do right and a lot of causes for concern.
I have been a loyal customer for years now and appreciate the ease of the process and I also appreciate the help with the hefty vet bills. However, I have noticed that for Carter I am basically giving away money since he rarely goes to the vet. I know I’m paying for the security, but it would be nice if maybe there would be a discount for pets that don’t utilize the policy. With my other dog though, he has had issues with bladder stones which is ongoing and the policy has been very helpful. In my case though I think it would be nice and easy to have both my dogs on the same policy rather than having two separate policies. I would also like to express my concern with the fact that I have to front the cost of the bill, I think it would be quite nice if I was able to be cut out of the payment process and just have you reimburse the vet directly so that I’m not waiting around on checks. Overall I have been satisfied with Nationwide and I have had wonderful experiences with customer service except for one time which I’ll chalk up to the agent just having a tough day. I am going to reconsider keeping Carter on a policy since he has rarely used the service, however if I could bundle my two pets together on the same policy that would change things for me. I would like to speak with someone further about my review if possible because I do enjoy open dialogue.
Insurer: Nationwide
By: Michael
Great service!
Always prompt and great service.
Insurer: Nationwide
By: Patricia
I had a wonderful experience with ASPCA…
I had a wonderful experience with ASPCA Pet Insurance. When my poor little dudes stopped eating and drinking, we immediately brought them to the emergency vet. Our cats are family. When I submitted the claims, I made a mistake on one and when I called, the rep was very caring and asked about my cats, by name, immediately. She also rectified my error for me. Checks were cut quickly and matched exactly what I thought they would be regarding the coverage I chose. EOBs were provided that were clear and concise not only through email but with the reimbursement checks. I cannot recommend getting ASPCA pet health insurance enough. I am very pleased with my experience and anticipated continuing this coverage for the life of my pets.
Insurer: ASPCA
By: Crystal V
So far I just had an awesome experience
I am very happy with the service nationwide is providing so far. It is made very easy to send in a claim and to get the refund back.
Insurer: Nationwide
By: Victoria
Nice that you checkin on Kiana
Appreciate that you would check how she is doing. Doing fine now. Siberians are STRONG
Insurer: Nationwide
By: Stephen
You never know how life will play out
I bought this policy about 2.5 years ago when we got our first puppy. I was a little skeptical about how beneficial this would be, but I figured with the cost of heartwom, flea, and tick medicine, we would hit our deductible and then be covered if something unexpected came up. I have always had a great experience with this service as a customer. It’s easy to file claims, having reimbursements go directly into our bank account is nice, and any time I’ve had to call, the reps are very helpful and kind. Within the last year, our poor pup has been struggling with allergies. He got a few infections before going on daily Apoquel tablets. We even had to make an ER visit for the first time a few months ago. To say I’m thankful for Nationwide Pet Insurance now is an understatement!
Insurer: Nationwide
By: Christine
Expensive but worth it in the long run
All moves smoothly execept sometimes I have to re-submit claims because it says unreadable or the like. A phone call should accompany any initial problem for prompt re-submitting
Insurer: Nationwide
By: Andrew
Overall we are impressed
We’re new to pet insurance, but so far we would recommend Nationwide. The only area I would improve would be the the amount of time it takes to pay a claim. I would like to see a faster turn around.
Insurer: Nationwide
By: Matt
Very happy I took the insurance policy with you!
We are very pleased to took out the insurance on Nico. I am very impressed with the whole process and now, just received the email asking how Nico is feeling. I am happy to say he is doing great! We never really determined what was wrong with him that day. But he bounced right back after a day and a half. He is scheduled for neturing May 17. We love our vet and having the insurance makes it not such a financial burden. Very happy so far with Nationwide.
Insurer: Nationwide
By: Catherine