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Pet parents across the U.S. and Canada have left over 209,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Not Loyal to Long-Term Members
I have been using this insurance for both of my dogs since 2012. When they say they will cover 90% of your pet's accidents, injuries and illnesses, that is not exactly true. Since I began using this insurance in 2012, the plans have changed and now they offer better plans than what I currently have. For instance, they will cover 90% of the "average cost" of treatment for my pets in my area and not the "actual cost" of treatment. The average cost for my area is never anywhere close to being 90% of what I pay at the vet. When I called to inquire about upgrading to the newer plans that base your reimbursement off of the actual cost instead of the average cost, they basically said if my dogs have any issues going forward, in relation to what they have covered with this older plan, they will no longer cover it because it will then be considered "pre-existing" even though I was insured by them at the time of the initial diagnoses. However, if I keep the current plan, they will still cover any issues that arise, based solely off of the "average cost." Considering one of my dogs has torn both ACL's and both Meniscus ligaments while being insured under the older plan, I am too scared to upgrade and then she have a complication in regards to those 4 major knee surgeries down the road. When speaking with Sarah, who works in the "Questions About Claims" department over the phone about how this is not a loyal program to clients who have been with them for several years, her response was "Well it is better that we cover something rather than nothing at all." The way I see it is that I am paying $67/month, my dogs most recent vet bill was $862 and they only reimbursed me $462. If I put $67/month in an account for my dogs each month instead of sending it to insurance then I would come out much cheaper than taking the chance of insurance not covering the bills. My biggest complaint is that they do not have any type of loyalty to customers such as myself, who has been with them for 7 years now and for me customer service is everything. Without great customer service and the willingness to take care of your long term clients, how can you expect to keep those clients?
Insurer: ASPCA
By: Kassidy
Best Plan Ever!
Having this plan for my buddy is the best decision i have made in a long time. Coverage for well care and maintenance meds is wonderful.
Insurer: Nationwide
By: Gary
Peace of Mind
I have always found the interaction to be pleasant.
Insurer: Nationwide
By: Paige
Excellent
I always have such an easy time. Great service. Couldn’t be happier.
Insurer: Embrace
By: Elyse
Great service and peace of mind knowing my baby girl is protected.
I’m so happy I have this insurance. My girl “kit” is a rambunctious mixed terrier. I haven’t had a dog for over 30 years but know that anything can happen. I’m grateful my girl is fully covered. ASPCA has been wonderful with quick service and easy claim filing. Whenever I’ve talked with anyone on the phone I’m impressed with the kind, personal interest shown. No phony sales pitches. I’m happy to renew my policy and will continue I’m sure with this great service.
Insurer: ASPCA
By: Dorothy
Excelent!!!
Thank you for your pet insurance. It help the health issues that occur with my pet Maine Coon Cherrakee!!!!! At the moment he is doing well. He's scheduled for a physical examination soon! I'll let you know the results.
Insurer: Nationwide
By: Barbara
love it.
Love this insurance even more now that You can get your reimbursement by electronic deposit.
Insurer: Nationwide
By: Kathryn
Great pet insurance
Great pet insurance! Pays quickly no issues!
Insurer: Nationwide
By: Stacy
I think that it takes too long to get a response for claims. However, everyone I have ever spoken with has been very kind
I love having my baby covered by insurance. This is the best thing to happen to pets! They are family too!
Insurer: Nationwide
By: Betty
Improve processing time
The time it takes to review and process claims is way too long.
Insurer: Nationwide
By: Pamela