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Incredibly Poor Experience - Had to fight for reimbursement
I had Pets Best insurance for a very limited time. I signed up for a policy in January of 2025 and shortly after, in February, my cat began exhibiting some strange behaviors. After a trip to the vet, they had diagnosed her and treated for hyperthyroidism. Pets Best denied my claim citing that documents had not been received after I had submitted all relevant documents via email and via their online portal. They did not provide any useful feedback to help process the claim and some of the representatives were pretty rude over the phone. A few months later, after fighting to get my February claim processed, my cat took a turn for the worse and was diagnosed, over a three week span, with an inoperable brain tumor. Pets Best processed the claim at an extraordinarily slow pace (which they said was not their standard speed, but happened to be the speed at which they processed every single one of our claims) and at the end denied coverage citing that the brain tumor was a pre-existing condition. Setting aside the logic that a brain tumor simply cannot be a pre-existing condition, they were saying that the behaviors that dictated their decision to deny coverage were stemming from her hyperthyroidism (which, again, they covered after her visit in February). I had to gather written statements from her veterinarians, all of her medical records and file an appeal with Pets Best in order for them to finally process the claim and pay what they owed. In my opinion, Pets Best went as far out of their way as possible to avoid paying what they owed and hoped that I would be too aggravated by the process to pursue the reimbursement. I ended up spending the last month of my pets life arguing with insurance and stressing about how to pay for her medical care because the team at Pets Best did not prioritize the care of my cat. I could not recommend against starting a policy with Pets Best with more of my heart. In denying coverage and creating such stress for our family financially, they robbed us of time that could have been spent caring for our pet in her last few weeks.
Insurer: Pets Best
By: Kyle S.
Thank you!
Very grateful to have support for veterinary costs when our furry friends are poorly. Thank you! Claim process is delightfully simple.
Insurer: Embrace
By: Lori Peterson
They have been really good paying…
They have been really good paying Ollie’s vet bills on time
Insurer: Spot
By: Layla
Positive experience!
I have had a very positive experience with Embrace. So far, so good.
Insurer: Embrace
By: suem
PAYMENT BEING PAIDI
I AM HAPPY WITH THE PLAN I JUST WISH IT COULD SPEED UP A BIT WITH PAYMENTS
Insurer: Spot
By: Penny Lowthorp
There’s always an excuse and when I do…
There’s always an excuse and when I do get reimbursed. When I finally do… it’s like tiny fraction of what I actually spent.
Insurer: Spot
By: Lubna
Easy to navigate and submit.
Easy to navigate and submit.
Insurer: Embrace
By: Lynn Speer
Pets Best is knowledgeable
Pets Best is a good communicator. They are fair and honest.
Insurer: Pets Best
By: Marla Cline
Pets Best is so quick
Pets Best is so quick! They are helpful in every way. We have a Westie with skin problems. THANK GOODNESS we got pet insurance!!
Insurer: Pets Best
By: Judy Evans Neff
Love that you give regular claim…
Love that you give regular claim updates. Thank you!
Insurer: Fetch
By: JJ