215,882+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,882 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Save yourself trouble and find another insurance company
I’ve been trying to cancel my insurance with Sonnet for the past month, and it’s been an absolute nightmare. They make it unnecessarily difficult to cancel; you can’t do it online, you have to call them. Even worse, you can only cancel once you’ve received your renewal notice, which comes 38 days before renewal. From what I understand, you then only have about 3 days to cancel before the renewal takes effect, which is incredibly unreasonable. I’ve spent countless hours on the phone trying to reach someone, and it’s nearly impossible to get through. Their contact information is also hard to find, but if you’re stuck in the same situation, their number is 1-888-772-3272. Overall, I would not recommend Sonnet Insurance to anyone and will definitely not be doing business with them again.
Insurer: Sonnet
By: Élisabelle Cossette-Plamondon
Nationwide denies claims right & left
Nationwide denies claims right & left. They tell you that you have comprehensive coverage but they deny claims but stating they're not covered. i can't seem to find what they do cover. They just amended their policies to give you even less coverage. My dog had a double ear infection which they denied with nothing other than "we don't cover that". Find a different insurance company if you have any hope of getting some reimbursement for your pet's illness.
Insurer: Nationwide
By: Sreb
Easy Process Excellent Company
Insurance agent Rebecca broke down all aspects of insurance and was very informative friendly and efficient
Insurer: Prudent Pet
By: Cody D
Josh was very patient.
Josh was very patient.
Insurer: Fetch Canada
By: Serena Feng
Easy claim submittal
Easy claim submittal. No hassle. Quick reimbursement check. Great service!
Insurer: Spot
By: Jessi Combs
So glad Embrace is here for our Alaska…
So glad Embrace is here for our Alaska pets!! You rock! 🙏🙏
Insurer: Embrace
By: Walter
Great Experience
Bobby was nice & knowledgeable. I signed up today & feel good about my choice of insurance policy.
Insurer: Prudent Pet
By: Holly
Very Poor Claim Response Time
I have had pet insurance for our lab for 8 years. 3 years ago, due to her age, my existing policy was transferred over to ASPCA, along with a significant rate increase. I have NEVER filed a claim until 2 weeks ago, for an ear infection and her inability to put weight on her front paw. My total bill was $1300+, with a $500 deductible. So far, I have heard nothing from ASPCA and the website indicates that the claim is "in que". I spoke with a customer representative, who told me that he would take care of it, and so far nothing. After further research, I learned that in the state of Florida, pet insurance, is under the jurisdiction of the State Insurance Commissioner. The good news about this, is that companies that deny and delay claims can be forbidden from doing business in Florida. If any of you are in Florida, I have attached information on how to file a claim. To file a complaint with the Florida "Insurance Commissioner" (who heads the Office of Insurance Regulation), you should contact the Florida Division of Consumer Services within the Department of Financial Services (DFS), as this is the correct agency for handling consumer complaints against insurance companies. You can file online, by phone, or by email, providing details like the insurance company name, policy number, claim number, and a clear explanation of your issue. The DFS will then process the complaint and contact your insurer.
Insurer: ASPCA
By: Kimberly
Spot Insurance is outstanding!
From the onset, Spot Insurance has been amazing. When comparing Pet Insurance, Spot quickly rose to the top of list: Excellent client service, outstanding rates and inclusion of services. After selecting Spot Insurance, the Client service has remained exceptional, the ease of submitting claims is unbelievable and the time for claims processing is very quick. I couldn't be more pleased and so very happy that I selected Spot. Thank you!
Insurer: Spot
By: Michelle Kelley
Response time was great
Response time was great. My question was answered and explained to me perfectly!
Insurer: Fetch
By: Colleen