218,470+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,470 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Horrible horrible service
Submitted claim After claim came back tome after time no name of dog can reafld page faxed and mailed lost pages horrible experience not one person called or help except for the supervisor Maria made it all good in less than 30 Minutes. After weeks of resubmitting paperwork over and over but no one ever called to explain anything
Insurer: Nationwide
By: Joe
Healthy Paws Has Saved Us
My poor Husky has had 3 major surgeries in 14 months. Two ACL repairs and one to repair a tiny hole in his lungs. Healthy Paws has paid all three of those claims as expected and we have no complaints. Just understand what is paid for an what is not paid for. The cost of a office visit is not covered. Food is not covered and routine vaccinations are not covered. Pre-existing conditions are not covered. There is also a yearly deductible and in our case it is $250. My dog is my family and it's worth it to pay a few bucks a month to be sure he gets the care he need if he ever needs it. To me I would rather pay for it for 15 years and never use it then not pay for it and have to make a decision one time based on money. It is well worth it.
Insurer: Healthy Paws
By: Dog Walker
Poor Claim processing
We have had Trupanion for three and a half years for our two french bulldogs - Wally (3) & Maizey (1). Our first experience with Trupanion when Wally was one years old was very simple & payment was speedy! Fast forward two years, and our experience with our just 1 year old French Bulldog Maizey was completely opposite! Wally's claim was processed & paid within 10 days! Maizey had the same surgery Wally had; neuter/spay, nares widening, & palate trim. We are a few weeks out from surgery and I was told by the customer service representative that they are currently working on claims dated August 15th, and that I should expect to see our claim processed in the next two months. The following day I looked on our Trupanion website & learned that our policy rate would be increased this year. Over a span of 3 years our policy has gone from $107 a month ($200 deductible) for just Wally to $128, & in the 1 year Maizey has been covered her policy went from $147 (same deductible) to $171. So Trupanion charges way more & their customer services has declined drastically. Looking for a better insurance plan!!!
Insurer: Trupanion
By: Michelle
Helpful
My experience has been very positive. A few years ago I spoke with someone over the phone who gave me excellent advice and service. Since then most has been over the internet and everything has been quite easy.
Insurer: Nationwide
By: Elizabeth
Excellence in action
There is not a whole lot I can add to the fact that I think all of your actions and communications are excellent. Although I did not like the 30% hike in premiums, I still appreciate all you do to help your customers. Just a great company and plan!
Insurer: Nationwide
By: William
Highly professional
Highly professional
Insurer: Nationwide
By: Richard
Great and fast service
Fast and reliable service.
Insurer: Nationwide
By: Robert
Insurance is a real blessing
My cats had gotten into an altercation of some sort while we were on vacation. After taking care of an infected bite mark on his back, we found he had a split tooth. Poor little dude was having trouble eating. Thankfully we had Nationwide Pet Insurance and were able to get him taken care of. He’s a happy kitty again and we’re grateful that we have insurance.
Insurer: Nationwide
By: Thom
Thank you for checking in on Cyrus.
Thank you so much for checking in on Cyrus. He is doing great with the medication necessary for his condition. The medication Viokase, which he needs to live a healthy life is very expensive, we thank you for covering the majority of the cost. He will need this medication for the rest of his life. We are extremely pleased with all the help you have given us with all of our dogs. We have been a customer for the past 15 years and have recommended you to many friends and family.
Insurer: Nationwide
By: Lisa
you guys are really really great
I like everything about this pet ins.
Insurer: Nationwide
By: Nora