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Name Should Be HartLESS
Like many others, my cats policies are being transferred from 24 Pet Watch to Hartsville and the experience has been an absolute horrible nightmare. Hartville has stated they intend to increase monthly premiums by 150% to 200% or more, literally doubling and tripling the price, and they have absolutely no problem in doing so, they are treating 24 Pet Watch customers like garbage, telling 24 Pet Watch customers take it or leave it and that they are doing us a favor, acting like we should be thanking them for taking over the policies and up to tripling the price. I'm terrified to find out what the claims denial process will be like because the experience with Hartsville has been a total nightmare. Their name shoudl be HartLESS,
Insurer: Hartville
By: Regina
Latest 1 comments
They tripled the premiums for my dog from $74/month to $255/month and since they don’t sent statements I didn’t notice until I saw my bake statement and it was too late.
Always helpful
Always helpful from 2008 to 2025
Insurer: MetLife
By: GOLDIE KNURR
Highly recommended…
It is comforting to know that Pets Best will have your back if your pet becomes ill or injured. The claim process is simple, and settlement is timely and fair. I'm glad I chose them to insure our dog.
Insurer: Pets Best
By: Steven Tomisek
Pet insurance is a must have
Easy procedures to submit claims and payments are timely
Insurer: Spot
By: brian oboyle
Claims
The claim process requires very little time. Payment is fast.
Great call center service.
When I did call the call center the service was great. Sending an email on my issue did not get a timely response so I did have to call. Uploaded documents disappeared or claim was denied in error. A recent claim was somehow added twice under two different claim numbers. Issues have been technical issues that can be quickly resolved with a phone call.
Insurer: MetLife
By: Joshua Lerman
Excellent customer service with the…
Excellent customer service with the agent
Insurer: Trupanion Canada
By: Craig MacMillan
Pets Best is the best
When my dog had pancreatitis and GI surgery in the same two week span, I wasn't stressed because Pets Best makes the claim process incredibly easy. I submitted my invoices on the app (took all of 5 minutes) and was notified about my claims within two weeks. After meeting my deductible, Pets Best handled exactly what my plan stated they would. They have NEVER tried to fight me or short me. Highly recommend.
Our Service from Pets Best is Exemplary
We have had an excellent experience with Pets Best insurance since joining. Our beloved kitty Dexter got very ill last August, and the company was great at promptly replying to and paying nearly every claim we made, allowing us to be able to provide him with the best care possible. He died on May 29th, which was nearly a year longer than we'd thought he'd be with us, and again, Pets Best helping us to afford his medication gave us that extra time. We made a claim to help pay for the expenses around his death, not realizing they didn't pay for such things (many companies do) but they were kind and sent condolences when telling us it was denied, and they also cancelled his policy for us - luckily, as we were a mess and grieving and would have forgotten. We are absolutely satisfied overall with Pets Best, which is the best pet insurance company we've ever dealt with. We recommend it highly.
Insurer: Pets Best
By: Pat
Great Service!
I have been a customer of pets best for several years. Their claims process is super easy. I have one pup that has allergies and tends to get ear infections quite a bit so I see the vet for these issues on a normal basis. The claims process is as simple as taking a picture of my invoice/documentation and uploading it, clicking on the right circle for a diagnosis and hitting submit. The claim doesn't typically take long to be reviewed and paid. My last submission was reviewed the same day with a decision and I received a direct deposit a few days later. Great customer service!
Insurer: Pets Best
By: Sheila