218,373+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,373 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I am very happy with Nation Wide and feel at ease that Gia is well covered.
My experience with Nationwide Pet I surance has been a positive one. Great coverage, helpful customer service and easy claim filing are all pluses. Getting insurance for my baby girl is one of the best things I did to help protect her.
Insurer: Nationwide
By: Christine
Very pleased with the service and quick response.
Service and response excellent.
Insurer: Embrace
By: Richard
Lovely marketing photos / no coverage even for basic procedures
Last year I adopted a 1.5 year old cat from my neighborhood humane society.. I am luckily able to budget to pay for pet care out of pocket but thought it would be nice to use insurance to help plan for big expenses so I signed up my little guy with Trupanion. When I signed up for Trupanion I was impressed by their marketing (90% of all expenses after a modest deductible, nice ) Even though the monthly premium of $55 was a bit steep I figured you get what you pay for and decided to try it. Unfortunately after a recent tooth cleaning and extraction I received a claim response of "denied" -- the reason listed was due to a pre-existing condition of gengivitis. I would have forgiven this conclusion if it were just the extraction part that was non-covered but in fact the entire bill including common cleaning was denied which I have to declare is nonsense. In short, this company seemed to be all too happy to take my claim money for several months and then deny any coverage as soon as I tried to use it. After I chatted with one of their online support folks to request cancellation they sent me a "but wait" form letter stating "I’m sorry to hear you‘re cancelling your medical insurance due to the outcome of your claim ... but perhaps you would like to maintain a safety net for new conditions that may come up later down the road.." I'm pretty sure they send this letter often. No thanks -- too late. I'm wondering if some of the reviewers have had positive experiences with other companies. Good luck!
Insurer: Trupanion
By: Drew
Ask less questions.
The response was much faster than earlier. Too many unneccessary required fields in the review.
Insurer: Nationwide
By: Arlene
Have had issues with claim reimbursement.
Everything sounded great when I was initially signing up. I was completely honest about my dog’s health. The first claim I submitted was somehow lost Or dropped on Nationwide’s end and I had to advocate for myself to get the payment. I have now been denied payment of a claim with the explanation “pre-existing condition”, which is not true. I am frustrated that I have to take the time and effort to advocate for myself and my dog again. My confidence in Nationwide is shaken now and I may reconsider my options for coverage. I heard good things about Nationwide, but my personal experience has left me feeling otherwise, which is really disappointing. I was quick to recommend Nationwide to others in the beginning based on the the cost, but I would mention Nationwide with caution at this point.
Insurer: Nationwide
By: Shirley
Compassionate and Caring
I have yet to have to file a claim through healthy paws, however I am so grateful for them. On September 26th, I had to say goodbye to my best friend, Rudy. Nothing could save him, and I had to spare his pain. I called the company the next day to remove him from my policy and the customer service rep was very sympathetic and caring. They even went so far as to send me a hand-written sympathy card. While no one knew how much Rudy meant to me, they still took the time to reach out to me and that means a lot.
Insurer: Healthy Paws
By: Chris
Pumpkin experience has been purrfect
Signed my dog and cat up for Pumpkin and really appreciate that there is finally a pet insurance company that makes preventive meds and care a priority. Pumpkin reached out to my vet to take care of getting their Rx, and both my pets got their flea and tick meds delivered within a week, complete with a personalized note and toy for each of them. From the signing up online to getting their first box in the mail- and even having their care team proactively reach out to make sure they had the info they needed for a speedy refund - everything about the Pumpkin experience has been purrfect.
Insurer: Pumpkin
By: Julia
Whoops slower in repay of claims.....
The repay for claims seem to take longer then they did before. YET they let you know if it will take longer to complete everything so that is good to know. Overall I like Pets Best Insurance and have for years! :-)
Insurer: Pets Best
By: Vickie