208,199+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,199 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Misleading marketing/communications, hard to work with
Healthy Paws has been hard to work with from the get-go. I had to have my vet call them to explain that a procedure was not related to a pre-existing condition -- while they ultimately approved the claim (thanks, dr. Dunning), that exemplifies their efforts not to support customers. Also, make sure you read the fine print on EVERYTHING — emails, website, printed materials, etc. They do not make some things obvious, so do your homework. Customer service is incredibly impersonal and feels like an exceptionally cheery bot. I probably wouldn’t be half as upset as I am if the customer service people were at all apologetic when they aren’t able to help. Getting a negative email with cheery exclamation points creates a weird cognitive dissonance. Whoever heads customer support needs to take a communications 101 class.
Insurer: Healthy Paws
By: Alison
This is s Scam! They don’t answer calls or cover qualified claims
They don’t cover qualified claims! I adopted our cat from the humane society in early February, but could not reach anyone from Trupanion on the phone to register her, despite waiting on the phone for hours. I finally got her signed up after a week, and went in for a follow-up appointment for over-grooming, but otherwise she was perfect with zero signs of month later we had to take her in to urgent care for a major sinus infection that came on. Trupanion repeatedly deny our claim and appeals to them to cover her treatment ($800). Trupanion is pretending that her once a day hair ball from over-grooming counts as a pre-existing sinus condition, despite her doctors repeatedly reporting no signs of any sinus issues.
Insurer: Trupanion
By: Derek
Excellent Servie
My dog was sick for the first time and I was so anxious! My dog's loves our Vets at Southborough Ma and they determined what his issues were and you company's payment was generous. I am glad I went, and I am glad I signed up with you!!! I will make sure I let my friends with dogs to sign up too!
Insurer: Trupanion
By: Virginia
Worst Pet Insurance
This insurance is the worst, I had it for one year and i spent money, submitted claim and they insisted that this was a pre-existing condition, even though her veterinarian sent in documentation showing claims were isolated. They took our money. I would not get this insurance, there are better ones that really pay your claims.
Insurer: Pets Best
By: GAIL
It was pretty easy and good
It was really good and easy I would recommend them
Insurer: Pets Best
By: Eva-Maria
Site is easy to navigate
Site is easy to navigate, quick turn around, thorough explanation of benefits.
Insurer: Pets Best
By: Amy Larson
Saved our dog's life, twice
Our 6 year old Bernese Mountain Dog developed a breathing condition so severe he was within hours of death, twice. Thanks to our local vet hospital and our Trupanion coverage he received the best care possible without worry about the cost. He is alive today in part because the insurance supported us in getting everything he needed. We recommend Trupanion to every pet owner we know.
Insurer: Trupanion
By: John
Sunny and I partnered with an excellent insurance company.
You have been there for SUNNY & me each time we needed you, Even though I have a direct deposit from my social security account to an account for sunny health, Your refund each time Sunny has been ill, goes back into Sunny's account to help again, for his next illness. This helps me keep out of debt. (thank-you) Nationwide/VPI. Sunny & I greatly appreciate the help and PEACE you have bestowed in our home. Thank-you again, Eunice. p.s. Sunny is doing real good now, and is enjoying his daily walks, and play time again. I recommend you constantly, but until I tell them my story not many listen. I never leave my name, as most people are too anxious & busy.
Insurer: Nationwide
By: Eunice
AWESOME service
Nationwide pet insurance is a great option. Everytime I get a chance, I tell other pet owners about NWPI.
Insurer: Nationwide
By: Darrel