207,035+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The Best!
Thank you for being there when the “kids” are ill. Nationwide is the best!!
Insurer: Nationwide
By: Cynthia
Claims
Claim was handled great. It was processed quickly.
Insurer: Nationwide
By: Robert
I really service
I really had good responses and KoJo is happy
Insurer: ASPCA
By: Larry Goodwin
RAISED MY RATE 100% IN 2 YEARS
Like many of the reviewers here, I thought Trupanion was great--at first. I have only had my dog for two years and they have increased my rate by 100%. That's right--100%!!!! Their ridiculous explanation is that they survey rates of veterinarians in "my" local area and increase the insurance rate commensurate with my local vet rates. Really?? So by that reasoning, they are saying that local vets have also increased their rate by 100%?? They say that they do not raise rates based on claims which is a total lie. The fact is that my poor dog has had to have 3 surgeries due to cancer. So the way I look at it, they are just taking advantage of customers who have costly claims because they are trying to recoup costs. But what's worse is they are taking advantage of customers who cannot now switch insurance companies because they know that these issues will be considered pre-existing and will not be covered. They know that they can keep raising rates and there's little we can do unless we want to forego coverage completely. I find it completely disgusting and reprehensible. DO NOT GO WITH TRUPANION.
Insurer: Trupanion
By: Tania Russell
Service good but reimbursement delayed
My experiences with customer service were very good. My questions were always answered and I was treated well. The claim reimbursement was fair and it was pretty easy to submit a claim. However, the reimbursement for my claims took a very long time. Some of my claims took up to 3 months to process for reimbursement. I went out of the way to make sure that the vets sent all the information Nationwide needed, and even after this was done the claims still took almost a month to complete. I felt like they were either ignored (one representative I spoke with said she didn't know why multiple of the claims hadn't been processed yet because they didn't even require complete medical records to close) or the influx of claims is too great for the amount of employees to handle in a reasonable time frame. Either way, I plan on continuing with Nationwide for a little longer, but if the processing time stays the same I will probably look for a different carrier.
Insurer: Nationwide
By: Taylor
Extremely friendly and supportive…
Extremely friendly and supportive insurance company to work with!
Insurer: Trupanion
By: Jennifer
Excellent
Excellent, quick, professional service. I would recommend Nationwide highly.
Insurer: Nationwide
By: David
Just plain SUPER!!
You have been so easy to deal with. We are very pleased that we signed up with you good people.
Insurer: ASPCA
By: Michael
Love this pet insurance!
I love everything about Nationwide pet insurance. The only reason I gave the ease of claiming a 9 is because my vet never include a diagnosis on the invoice. I put what was wrong or what he went to the vet for but sometimes it gets denied and I have to get the vet to send additional information.
Insurer: Nationwide
By: Lisa
Top Notch Pet insurance
Nationwide is the best pet insurance Customer service is always friendly and knowledgeable and claims are fast and no nonsense
Insurer: Nationwide
By: Paula