222,727+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,727 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Ease of use
Your website was easy to use and determine which policy was best for my girl
Insurer: Prudent Pet
By: Donna Conner
The WORST
The WORST. When you are paying hefty premiums for months and file a $300 claim with zero response or action, you know it’s a scam. We went to Spot and they have been stellar. I cannot stress enough to please do your research and, by all means, stay away from Embrace. The only thing they ‘embrace’ is your monthly premium. They love your money but refuse to pay for a simple claim. They are a fraud.
Insurer: Embrace
By: E&JMelian
Website is very easy to use and…
Website is very easy to use and navigate. The premiums are competitive and much better than our previous pet insurance. The best option is being able to add wellness benefits. Most other pet insurance companies do not have this option. We have not filed any claims, so I am not able to comment on ease of filing or approval of claims at this time. Time will tell......
Insurer: Nationwide
By: customer
Good customer support
Good customer support, speed of claim review
Insurer: MetLife
By: customer
Claim Denial Experience
I recently submitted a dental claim for my cat. My vet had inadvertently put the wrong date on a record in my cat's file.( I took my cat to the vet on January 2, right after the turn of the year, the vet posted the wrong year) It was at that visit that the vet said her bad breath could indicate a dental problem. I made an appointment for the dental work, which was a few months out. The vet suggested waiting until dental health month because they gave a discount for the service then. My cat ended up having two teeth removed at that visit. I submitted the claim expecting to have some coverage on the nearly $1000.00 claim. My claim was denied because they called it a pre-existing condition because of the misdated file from the vet. I tried to explain to ASPCA, that if they reviewed the information I submitted when I signed up, I had not even gotten my cat until after the date on that record. In addition, I did not start seeing that vet with my cat until 9 months after the date on that record. I called the vet and they acknowledged the mistake, corrected the mistake and resubmitted the document to ASPCA insurance. They would not reevaluate my claim. I tried to submit a new claim since they said the original was closed, they said that incident was denied and would not consider the update from the vet. I have now cancelled my pet insurance (for all three cats I adopted from a rescue at the same time) with ASPCA, and frankly am disheartened by the experience. I don't think I will buy pet insurance again.
Insurer: ASPCA
By: Nancy Ciborowski
I've had great experiences with MetLife…
I've had great experiences with MetLife Pet Insurance for both of my dachshunds. The policies are very straight forward and relatively affordable. The claims are very easy to file and if a refund is approved, the payments are quick. I've heard a lot of complaints from other dogs owners with different pet insurance who get the runaround when it comes to coverage, but I've had nothing but positive experiences with MetLife and recommend it any time i get a chance.
Insurer: MetLife
By: Melanie
Excellent company
Excellent company. Have had their insurance for many years. Great customer service, always keeps one informed of claims or questions you may have, Very quick responsive claim payments.
Insurer: Pets Best
By: George Bruce
Ease of mind for me and my 2 cats
This is my second time receiving reimbursement for an emergency health issue with one of my 2 cats. The first time was about a year and a half ago, and it went very smoothly and really made a difference for my boy Rory. This time, it was Rosco with an emergency and I felt secure knowing PetsBest was so great to me last time. This time I got reimbursed even faster as well, within only a few days. I recommend PetsBest whenever pet insurance comes up, and I am so glad to have it for both of my boys! Thank you to everyone who makes this possible.
Insurer: Pets Best
By: Rachel