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Stealth modification to PDS
Be very careful, looks like in the last 12-18months they added under exclusions any open heart surgery, including valve repairs or replacements etc… see page 17 of the Hollard issued policy PDS. This was never in their policy and was not advertised as a change but suddenly been sneaked into their PDS in the past 12-18months. This is atrocious practice, I don’t mind paying the higher prices seeing my insurance increased from $66per month to almost double in 5yrs but to then go an reduce the cover in a stealthy fashion… for one of the key treatment areas as dogs get older. This is extremely poor practice, I would ask they reconsider and remove this newly added exclusion. Hopefully I get a real reply from their customer service and not an AI generated generic response but a real response addressing why this was added to the PDS by stealth around 12-18mths ago. Wait for the generic, insurance is complex… call us for assistance templated reply. Let’s see.
Insurer: Trupanion
By: Alvaro
Very easy to enroll
Very easy to enroll, good prices
Insurer: MetLife
By: Georgina Seglin
Very helpful!
Both times I’ve called the person on the phone has been very sweet and helpful! Your customer service reps are awesome! Thank you :)
Insurer: MetLife
By: AP
I had been a customer for almost 20…
I had been a customer for almost 20 yrs. don't have any issues,on imbursement,Staff are very kind and helpful,application form simple and easy to understand.
Insurer: Nationwide
By: eleanor
I had the absolute pleasure of chatting…
I had the absolute pleasure of chatting with Amanda M earlier today. She was one of the best agents I've ever spoken to. So genuine, helpful and just a joy to talk to. She made everything so easy to understand and she definitely deserves a raise!
Insurer: Fetch Canada
By: Mike
Metlife Never Process Full Claim
Metlife really sucks. Never process full claim. I used Nationwide previously and never had any problem. Switching again
Insurer: MetLife
By: Dhiraj Gupta
MetLife FTW
MetLife has been great for us. Submitting claims is easy, and they've kept us covered at every step!
Insurer: MetLife
By: Joshua Heath
Figo Pet insurance is terrible
Figo Pet insurance rejected my claim and classified the vet office visit for a limping dog as ‘non veterinary services’ I have appealed. This will be my second appeal this year, I think they just reject every claim and hope you won’t appeal. My first appeal (2/26) was because my puppy wellness visit included talk about golden retriever allergies, then 6 months later, when he was 8 months old, and I brought him in with an ear infection, they claimed he had pre existing allergy condition. A dog that has never had an allergy problem, they also told me I would never get allergies covered for him ever again. Nice. I can wait to look for new insurance!
Insurer: Figo
By: Patty Reid
Easy to use, friendly customer service
Easy to access my policy, submit a claim, and set up payment online! Customer service was also very prompt and nice when I needed help.
Insurer: MetLife
By: customer
Quick decision
Quick decision. I understand that the office visit is not covered; however, I wouldn't need to take my pet in were it not for the urgent care she needed. This is inconsistent with the purpose. You can't avoid the office visit charge for any urgent care situation.
Insurer: Trupanion
By: Anne