219,278+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,278 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Extremely responsive excellent company
Wonderful company !!!!!!!!!!!!! Quick response always !!!!!!!
Insurer: Trupanion
By: Sharon
Eternally Grateful
Trupanion has provided incredible customer service and has been extraordinary in their support during very challenging time in my family. Were it not for Trupanion, there is a very strong likelihood our pet Choc. Lab, Bruno, would not be alive today. Diagnosed with a terminal condition, Bruno is able to thrive as a result of his covered treatment and we're able to enjoy every day we have with him. The coverage is comprehensive and premiums are reasonable The claims process is easy to navigate online and is satisfied quickly. We truly appreciate Trupanion and will continue to be satisfied customers as long as we share our lives with other animals.
Insurer: Trupanion
By: Trey
Customer service personnel are terrific!
Customer service personnel are terrific!
Insurer: Trupanion
By: Sam
Always a pleasure to deal with you.
Always a pleasure to deal with you. You make things simple and representatives are very helpful and pleasant!!
Insurer: Trupanion
By: Sandy
Great Pet Insurance Provider
I have two dogs that are both 8 and have been insured since they were puppies through Healthy Paws. They are healthy dogs, but one needs a daily pill for a thyroid issue and the other receives allergy shots every 6-8 weeks. Healthy Paws makes the process easy and painless. They are prompt in reimbursing for expenses and I've never had an issue with a claim not being paid. One time a claim was initially denied and I inquired and immediately received a response and a reimbursement. I pay monthly and think the rate is fair. Very satisfied with Healthy Paws.
Insurer: Healthy Paws
By: Erin
Excuses that just don't satisfy me
The amount of time that this company makes you wait for a payment is unacceptable. They are quick to take their monthly payment on time, but make a person wait an unacceptable amount of time for reimbursement for a service that was performed. Often times, we end up paying more because we are charged interest by the credit card company because we haven't received payment for covered expenses. In all honesty, I've always had my animals insured, but by Trupanion who I would highly recomment to anyone. I only wish that Pets Best has me now, because of filing a claim, my dog now has a pre-existing illness, that wouldn't be covered by anyone, so thats how they have you stuck, they know that once you have filed a claim your hooked.
Insurer: Pets Best
By: Penny Metzgar
A friend when you’re in need!
Dear Trupanion This letter that you are receiving has been in the works for a very long time, but for obvious reasons we have not been able to complete it. We lost our beautiful Yorkshire terrier Logan to lymphoma cancer on September 12th, 2018. We started with Trupanion from the beginning of purchasing Logan. This would have been back on June 1st, 2006. Throughout Logan’s life and as a life long member of Trupanion, he has needed your financial support several times. We are happy that you were with us every step of the way! From covering 90% of the costs on his multiple prescriptions to cure his persistent kennel cough. To the two major hernia surgeries Logan had to have when he was 8 years old. And later his special diet food required, as well as removal of a growth on his lip. Just to mention a few of his health issues. There have been many occasions that you were there for Logan and us, and we will never forget your support. The monthly cost that we paid for this service was well worth every dollar. The cost of his hernia surgeries alone were very expensive and cost in the many thousands of dollars. What was most touching to our family, at the most difficult time in our lives was your very thoughtful and supportive handwritten sympathy card from you Trupanion, and your beautiful and caring staff. It remains on our refrigerator at all times. ❤️❤️❤️❤️❤️❤️❤️❤️ We wish you all a very happy , healthy and prosperous new year 2020 and beyond. 🙏 There isn’t a day that goes by that we don’t miss or think at least a hundred times of our dear dear beautiful Logan. I am still crying as I write this letter to you, trying to send it to you and put some closure to all of this. I hope one day I will be able to have another Yorkshire terrier. He was the heart of our home🏡. Logan loved to play in the river near our home. He really loved water play. And adored playing with the water coming out of the the hose in the backyard Logan was very photogenic and enjoyed posing for his photos. We Love Logan 🐶🐾 Thank you Trupanion!!!
Insurer: Trupanion Canada
By: Anna
Called customer service 1/15/20
Called customer service 1/15/20, asked to be transfered to a legal department. A girl said NO (no explanation, just NO), I said that I changed my mind and won't buy policy because she refuse to transfer my call. She HANGED up on me. Lovely.
Insurer: Pets Best
By: Olga
ASPCA is WONDERFUL - caring, compassionate, and always available!
I am so grateful to Shelly and everyone at ASPCA for their support and how easy and straightforward they made the claim submission process. When my dog got sick, I quickly and easily sent in the invoice for his treatment through the ASPCA app, and they provided me with updates through the app about the claim's review, processing, and fulfillment. After receiving the reimbursement checks, Shelly called to check in on my dog, and everyone was so wonderful and compassionate throughout the entire process.
Insurer: ASPCA
By: Marie
The best decision we have made for our furry family member was signing up with Trupanion!
When our 4yr old mixed breed dog started limping we certainly could not have imagined he would require major surgery immediately. Had it not been for Trupanion we would have had an incredibly difficult time managing his medical procedures. Trupanion immediately pre authorized all required treatment and made a incredibly difficult situation very manageable. The best decision we have made for our furry family member is signing up with Trupanion, and we absolutely recommend them to anyone considering pet insurance they are far and above the best! Thanks for everything you do Trupanion!
Insurer: Trupanion Canada
By: Sean