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It was a pleasure to deal with Embrace Insurance
My first dealing with a claim and it was easy and. Got great help answering questions when filling out my first claim, I am very pleased with your service, thanks Liz
Insurer: Embrace
By: Liz
Good outcome on claim dispute
Recently, I took my dog into the vet to help with what turned out to be a bacterial ear infection. I submitted the claim to Nationwide, and this was the first time I ever had a claim denied in my year and a half as a customer. They said it was a pre-existing condition, likely because my dog had an ear infection as a puppy. I called their helpline explaining that these were 2 discrete infections that occurred over a year apart and was given instructions on how to dispute the claim. My only complaint about the dispute process would be that it’s not very digital- all instructions require printing and sending in forms, which wasn’t an option for me as I don’t have a printer and currently don’t have access to my office printer due to the pandemic. I ended up emailing my forms to support and was able to get my dispute approved in about 6 weeks. All in all I’m happy with the outcome, but I would encourage a review of the dispute instructions on Nationwide’s part.
Insurer: Nationwide
By: Morgan
The easiest site I ever navigated
The easiest site I ever navigated through ! I feel my dog and I will be very safe w SPOT. Thank you.
Insurer: Spot Canada
By: Chrystal
They lady was very helpful upbeat and polite!
They lady was very helpful, upbeat and polite!
Insurer: Trupanion Canada
By: Tanya
We always receive outstanding customer service and prompt payment.
We always receive outstanding customer service and prompt payment.
Insurer: Trupanion Canada
By: Joann
Well the cost for one thing.
Well, the cost for one thing. Trupanion ain't cheap. I had Bentley on a plan a few months back with Trupanion but let it lapse when the credit card expired. Big mistake. The monthly cost was around $100. But this renewal has put it up to $235+. Which is a big hit. I'm a pensioner.
Insurer: Trupanion Canada
By: Cecil
I absolutely love this company
Thank you so much. I was very emotional as we lost a puppy in a tragic way & they were able to pull up our account via phone number & help us with what we needed to get done. I absolutely love this company.
Insurer: AKC
By: Stephanie
Very professional and highly pleased by the customer service given by her
I didn't catch the name of the specialist I spoke to - but she was extremely kind, enthusiastic with her voice and patient with my multiple questions. Very professional and highly pleased by the customer service given by her.
Insurer: AKC
By: Elliot