209,304+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,304 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Slow customer service, dishonest practices, deny legitimate claims. Avoid at all costs.
I am writing this review to warn other pet owners. We purchased a top-tier, unlimited-benefit plan from Pets Best, believing we were doing the responsible thing for our dog. When she needed a necessary $6,500 surgery, our claim was denied. The denial was based on a "pre-existing condition" from a minor, completely resolved skin issue that occurred in another country over two years (29 months) before our policy even started. We appealed, providing clear evidence that the two issues were unrelated. Most importantly, we submitted a formal letter from our board-certified veterinary surgeon who explicitly stated that the conditions were "clinically distinct" and that the new problem was triggered by environmental factors after our policy was in effect. Pets Best ignored the specialist's expert medical opinion and upheld their denial through two separate appeals. If you are looking for an insurance company that will stand by you, look elsewhere. Pets Best has shown that they will use any loophole in their policy to deny a legitimate claim, even when faced with overwhelming medical evidence to the contrary. They do not operate in good faith. We have since canceled our policy and strongly advise other pet owners to avoid this company.
Excellent
A very stressful time waiting for biopsy results was made tolerable by the quick & easy claim submission & subsequent reimbursement… Thank you!!
The graciousness of Embrace!
The graciousness of Embrace!
Insurer: Embrace
By: Renee Gentry
Easy and fast claim
Easy and fast claim
Insurer: Spot
By: Tiffaney Noland
Clear pricing and prompt claim reimbursement
The pricing is transparent to choose the level of coverage that fits your financial circumstances. Processing of claims is simple online, and the payment is prompt. I value pet insurance primarily for unexpected large expenses, such as my dog's recent foot surgery. It's nice to know the coverage is there when needed.
Insurer: Spot
By: Barbara Hendrix
I have had Embrace Pet insurance for my Miniature American Shepherd
I have had Embrace Pet insurance for my Miniature American Shepherd since he was 4 moths old. The claim process is easy through their mobile app or their website. If I have any questions I call their customer service and the people are always very helpful. They have walked me through the steps of submitting claims from online providers and phone consultations. I like that they have tiers of coverage that can fit any pet owners budget. The only thing I wish is that the premiums wouldn't continually go up as my guy gets older.
Insurer: Embrace
By: Laurie
Absolutely love spot insurance
Absolutely love spot insurance. When I have questions, I can call and get answers immediately. They helped cover my pets surgery which was amazing. I have already recommended them to so many of my friends with pets. 10 out of 10 recommend.
Insurer: Spot
By: Jay C.
Trust, Communication, and Transparency
I couldn’t be more impressed with Spot Dog Insurance! In the industry of pet insurance, SPOT is focused on communication, transparency, and trust. Their reimbursement process is truly seamless and exceeded all my expectations. From the moment I submitted my claim, everything was handled with speed, clarity, and professionalism. The platform is intuitive, the communication is prompt, and I received my reimbursement with pure transparency. It’s rare to find an insurance provider that combines efficiency with genuine honesty, but Spot Dog Insurance does just that. They’ve earned my trust and loyalty, and I highly recommend them to any pet parent looking for peace of mind and top-tier service.
Insurer: Spot
By: Craig Moniz
I spoke with Rebecca and she was very…
I spoke with Rebecca and she was very honest and helpful with all my questions and concerns.
Insurer: Prudent Pet
By: marklittlefieldgmail.com
Annual Cost Plus Out of Pocket not Worth it to…
The price of the policy as compared to the coverage just doesn’t seem feasible. Paying this much for pet insurance and then still having to come out of pocket for more than half of the visits, doesn’t make sense. Once my policy is up I’ll likely go back to paying out of pocket.
Insurer: Spot
By: Ma Am