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Consistent and clear coverage
My wife and I have 3 cats, 2 of which have been problematic at one time or another. We have 1 cat with chronic GI issues and another with pre-existing upper respiratory issues. Pets Best has been nothing but consistent and clear, covering everything for our GI cat (because we had her from a kitten), including numerous hospital visits. While Pets Best doesn't cover everything for our upper respiratory cat because it is a pre-existing condition, they don't use that against us to stop paying legitimate insurance claims for him. I'm always skeptical about insurance companies, but my experience with Pets Best has been nothing short of excellent. And I want to be clear - I've not been paid or incentivized for this, I'm simply impressed that an insurance company actually does what it says it will.
Insurer: Pets Best
By: N. White
Good and very easy to enroll
Good and very easy to enroll
Insurer: MetLife
By: Katrina Lamb
Claims were reviewed in a timely…
Claims were reviewed in a timely manner. Receiving the amount of coverage described in my plan. Notified of details via email to verify claim was received and once EOB became available.
Insurer: MetLife
By: J. Rocco
I hate to do this but...
Hate to have to give this rating but I have to. I have been with embrace for about 4 years. I received the quote for next year and my jaw dropped. I understand as a pet ages the cost for renewal goes up. It works the same way with humans. Every year it would go up around $100-200 but not this time. I paid about $700ish for all of 2025 and next year is about $1300ish. Almost double, this is insane. It was this year that I discovered he has Cushing's Disease and gallbladder sludge, what a coincidence. I believe this is deceptive practice because in "pet insurance" world, if your pet has a pre-existing condition, you can't just up and leave to another insurance. I feel this is how they trap you because they know that you do not have the freedom to just up and leave. Now you just have to settle on the exorbitant price increases. They will hit you with this copy/paste message " Embrace evaluates our premium increases annually based on our entire book of business focusing on several factors, including the age of the insured pet(s), the tenure of the policy and also factoring in veterinary inflation. This includes not only rising veterinary costs but also the recent advances we are seeing in veterinary care. We strive to find a balance in maintaining quality coverage for the pets that we insure, while also factoring in changes in the marketplace." This is just an excuse to lighten the blow to you. I reiterate, the reality is if your pet develops a condition under their policy, they see it as free reign to double, triple, quadruple your renewal because no other insurance will take you now. Be careful. I will be challenging this.
Insurer: Embrace
By: Simply
Easy peasy claims
Claims are easy to submit and they are quick to review and approve.
Insurer: MetLife
By: customer
Trupanion is great!
Trupanion is great! They covered most of my dogs medical bills! It was such a relief knowing I had this coverage!
Insurer: Trupanion
By: Eileen C
I appreciate that Fetch sends update…
I appreciate that Fetch sends update emails. Even though they stated that processing might be slower due to increased claims, I found the process was not slow at all.
Insurer: Fetch
By: Marilyn
AMAZING
This insurance js amazing! I tell people my dog has better insurance than me. They approved my claims within minutes and I received the money the same day! So thankful to have a peace of mind when it comes to my doggy!
Insurer: Pumpkin
By: Trisha
Get shocked during Renewal
Expect a significant hike during renewal - Customer Service and Management cannot explain or justify the increases. Otherwise best plan out there.
Insurer: MetLife
By: Customer for years