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All of my questions were answered.
All of my questions were answered.
Insurer: Trupanion
By:
Highly recommend Trupanion!
Always thorough fast and I get great communication as to the status of my claim.
Insurer: Trupanion
By: Adele
Consistently helpful!
Consistently helpful!
Insurer: Trupanion
By: Alexandra
Fast claims services
I love how fast the claims are paid at the veterinarian right when I check out!
Insurer: Trupanion
By: Lannette
I was actually just returning a call but every time I do call I am greeted with a very friendly voice.
I was actually just returning a call, but every time I do call I am greeted with a very friendly voice. I have been extremely happy with the service I have gotten in the past and have, in fact, recommended Trupanion to several friends.
Insurer: Trupanion
By: Martha
Kindness and prompt replies.
Kindness and prompt replies. Easy to work with and very fair.
Insurer: Trupanion
By:
Representative was very polite and helpful.
Representative was very polite and helpful. The issue was resolved in a very short conversation. No complaints at all.
Insurer: Trupanion
By: Maryann
Trupanion sucks.
Aboslutely horrible company. They draw you in with their nice faces, their nice customer service, and with all the "we care for your pet when you can't." All lies. The moment I've had to put a claim through for the first time ever, they made it a living hell for me. I never had to provide so much information and go back and forth with my vet and trupanion over the phone. They're so incapable of doing it themselves they ask you to do it. And if you can't? It won't be covered. Horrible company, horrible customer service. They're only nice to you when you want to buy or ask questions. Once i bring a claim/appeal up, their tone instantly changes. Don't go with these people. Liars, scammers.
Insurer: Trupanion
By: Ali
Lifesaving for my dog
We'adopted Bentley in March. April was the soonest we could get him to our vet for a check up and he was in great shape. She suggested pet insurance and Healthy Paws was one of her choices. I've never insured a pet before and I'm glad I did. Just a couple of months ago he was diagnosed with a sarcoma. It was small and the surgeon was able to get all of it. Being retired and on a fixed income we were very happy with Healthy Paws. Their claim procedure is simple and they were very fast. Even with the slowness of the mail these days we received a check within a few days of their review. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Pat
Coverage hasn't started after almost one year of paying!
Very very poor customer service. We have been paying monthly premiums for close to a year but none of the claims haven't been processed and no refund hasn't been made. I called them numerous times to find out what is going on. Each time, different representative tells me underwriting is not completed as the my vets haven't sent them my dog's medical record. So I told them to contact my vets to do so and they said they would. A couple months later, nothing happened so I called again and same conversation happened. Or some said totally different things. One said she would CC me in the Email to the vets. Ive never received any Email. One said she would followed up with me in a couple days, I never got a call back. I also had to call my vet to tell them to complete the process and they said they did. Finally, I spoked to a reliable staff at my Vet who really felt bad about my situation and helped me to find out what was going on. She called Petsecure and they said the medical record they recieved from my Vet was imcomplete as their Fax machine had issue! Why didn't they follow up with my Vet? Basically, they left it as is. They were gonna leave it as long as who knows..It is very unprofessional. Is it customer's responsibility to call vets and insurance company back and forth to figure out and complete the underwriting process? On the other hand, they never forgot to call me to give them my new credit card number when I renewed my credit card. I guess its not their best interest to start the coverage for my dog while im paying the monthly premiums every month. As of today, my dog's coverage hasn't started after paying for almost a year!
Insurer: Petsecure
By: Yoko