216,496+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,496 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Not always reliable
At times they are great, but they also don't follow-up when they tell you they will. I had a situation, and I was told it would take a few days for her to get back to me. It has been about two weeks, and I still never heard back from her, and they denied my claim anyway.
Insurer: MetLife
By: Brenda
Quick and just a great experience.
Quick and just a great experience.
Insurer: MetLife
By: Debra
Great costumer service
Great costumer service
Insurer: MetLife
By: customer
Great Insurance but Software is below par
Embrace has been fantastic in their coverage of our 2 Golden Doodles and our newest member of the clan, a 4 month old Tortoise Shell kitten. My only criticism of Embrace is their Web Site. The software seems to hang up and not submit the claim at times. Perhaps a software upgrade would be a great idea?
Insurer: Embrace
By: Joel Martin
Great experience
Always very kind and solves my problems.
Insurer: MetLife
By: Patricia Whalley
Great insurance
I am grateful for having pet insurance for my pets. Really helps ease my worry about getting care for my pets whenever needed because I know they have insurance. Their return sometimes takes a few more days depending on what is submitted but it always comes back with an explanation of benefits that I appreciate. Definitely recommend this insurance to family and friends.
Insurer: MetLife
By: Betsy S
Amazing pet insurance
Amazing pet insurance. I now have peace of mind where my 3 dogs' health is concerned. I know I can get them the treatment they need when they are sick or injured. I am always reimbursed in a timely manner.
Insurer: Pets Best
By: Robin Rodriguez
Fast processing time
Fast processing time! Clear and concise feedback on the claim and reimbursement details.
Insurer: MetLife
By: Bora
Healthy Paws was incredible!
Healthy Paws was incredible in helping with Ally's treatment. I was hesitant in opting for TTA surgery after trying several conservative steps (rest, NSAIDs, and a brace) but ultimately it was necessary. Healthy Paws covered a huge portion of the surgery and checked in to make sure Ally was doing well. I can't say enough great things about their support!
Insurer: Healthy Paws
By: Susan Dunn
The coverage is great, but claim order and customer service need work.
I love the coverage, and generally I love having met life however the way claims are completed, the order in which things are done, and the absolute monstrosity I ran into a month or so ago when attempting to rectify an issue that happened on MetLife’s end from how it was explained to me, was extremely frustrating and if it continues I will consider another company.
Insurer: MetLife
By: customer