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Avoid at all costs
PetsBest took a month to process my claim for a standard vet visit and then did not pay the whole amount - they did not even cover the disposal fee - please read the reviews on google or bbb before you choose an insurance company.
Insurer: Pets Best
By: John
There When I Needed Them
They've been wonderful. I didn't use it for the first year and a half or so. Once I did need to use it nothing was ever denied out right. Something's fall under exclusions but they were minor charges. I'm extremely grateful to Pets Best as they gave me more time with my beloved kitty and restored her comfort. For reference, she had a tumor on a lung love the size of a golf or ping-pong ball. She's a 9lb cat so that's pretty significant. I also called in advance just to see if I can get a pre-authorized as I was very worried about not getting reimbursed. They put me at ease ensuring me that this is a type of stuff this policy is for. Since I have been with them for quite some time they seem to be no question it was not pre-existing so that's the only thing I would look out for as a prospective member. Don't expect to have the insurance for 2 months and you easily get reimbursed for a major surgery that may have been pre-existing (diagnosed pre-existing) also there are usually breed-based exclusions, which is also normal.
Insurer: Pets Best
By: Christopher D.
Satisfied Long Term Customer
After trying other pet insurance carriers for several years, once we found Healthy Paws, we found a permanent pet insurance partner for our two dogs. Healthy Paws has been easy to work with and provides prompt claim responses and payouts. There is definitely a peace of mind to knowing we can get any medical service necessary to maintain the health of our pups thanks to Healthy Paws!
Insurer: Healthy Paws
By: Charles
Financial ease during our pups surgery!
Our dog Remy unfortunately had to go under TPLO surgery. I called ahead of time to customer service to ensure this was covered. They were super helpful and of course covered the entire surgery. The direct deposit option is great and made the financial process of this a breeze! Thank you!
Insurer: Healthy Paws
By: Katie
best insurance decision i could have made
my dog recently started to get severe allergies, we have had to take her to the vet many times within the past couple of months, at one point i even had to take her emergency. Thankfully, we were covered through HealthyPaws, all of the claims i have submitted have been taken care of by this insurance with no difficulty at all! thank you HealthyPaws!
Insurer: Healthy Paws
By: michelle
Great care and compassion
Very happy with the service and professionalism.
Insurer: Pets Best
By: Claudia
Best pet insurance
I have loved Healthy Paws. I wish my medical insurance was so straightforward! The app is super easy to use. Claims are easy to submit, and I've never had a claim denied. Everything is very straightforward. I've unfortunately had to submit lots of claims because my pit/lab mix has had horrible ortho problems with his legs and had six surgeries. I highly recommend Healthy Paws! I have a policy for my cat and dog.
Insurer: Healthy Paws
By: Laura
Good enough.
No real issue, but very slow in processing claims. They say it's because of the current situation(coronavirus), but they were always slower than what they claimed even before this. They used to say they could process in 2-3 days but that's never happened. Latest claim was exactly 40 days. I give 4 stars because they are a proper pet insurance company and I have received exactly what I expected when my dog had an emergency situation. They just need to get their times down for claims.
Insurer: Pets Best
By: Brendan Dever
No coverage, just premiums
I signed up for Trupanion in June of 2020 and promptly provided the names of all vets who had seen my dog. Three months later Trupanion still had not managed to collect all of the records they claim to need to issue a coverage summary. They were far more diligent about collecting the full monthly premium despite their failure to provide a single month of full coverage. Had anything gone wrong during the waiting period I have no doubt they would have refused coverage and classified my claim as a preexisting condition. Don't do business with this company.
Insurer: Trupanion
By: Nate
Excellent service
My little princess Dixie has had Trupanion as her pet insurance for years now. I can’t put into words the appreciation and gratitude I have for this pet insurance. Words are not enough. My little Dixie is alive because of this insurance. They came through for her during a life threatening medical condition. They have also covered infections that she has had. Trupanion has come through for Dixie many times. She is around 10 years old now and is doing great. Thank you Trupanion for being an excellent pet insurance.
Insurer: Trupanion
By: Doris