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Personal was quick to answer the phone was professional and explained how a claim submission would work.
Personal was quick to answer the phone, was professional and explained how a claim submission would work.
Insurer: Trupanion
By: Paul
Sarah Woodard was very helpful and courteous.
Sarah Woodard was very helpful and courteous.
Insurer: Trupanion
By: Bobbie
If you care it’s the right thing to do
So Megan was so well informed she made me feel good about the product. I never had pet insurance before but felt with rising costs of having a pet it made sense
Insurer: Trupanion
By: Gary
Simon says
Telephone staff were very friendly, clearly presented the information, provided me several options, and answered all my questions.
Insurer: Trupanion
By: Carolyn
The staff is courteous and helpful and the claims are processed in timely manner.
The staff is courteous and helpful and the claims are processed in timely manner. I just wish the paid claims did not go by individual conditions.
Insurer: Trupanion
By: Shari
This was the 2nd claim for the dog? Her records were marked as 'incomplete' bc of lack from one vet whose office I visited and saw that she had not only emailed but also FAXED the requested records TWICE (and did so a THIRD time for me).
This was the 2nd claim for the dog? Her records were marked as 'incomplete' bc of lack from one vet, whose office I visited, and saw that she had not only emailed but also FAXED the requested records TWICE (and did so a THIRD time for me). I'm concerned that going forward, any claim might also have such "incomplete" experiences. I just signed up my remaining 4 dogs and am wondering why the records request doesn't happen now -- it could be years before a claim is made (hopefully!!!).
Insurer: Trupanion
By: Stirling
To premature to rate haven’t gotten through the entire process.
To premature to rate haven’t gotten through the entire process. Keep hearing good things but haven’t seen an return on my investment yet.
Insurer: Trupanion
By: Rafael