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Great service
Great customer service
Insurer: Trupanion
By: Deborah
Great Job!
I already have recommended Trupanion to friends! It’s such a great company that has my and my pet’s best interest at heart. What a smooth process between the vet’s office and my claim. Great job!
Insurer: Trupanion
By: Dr.
Mostly satisfied, somewhat dissatisfied.
I am grateful for my decision to buy pet insurance for the first time. I've had a lot of pets and never done it before, but experience has proven that it's a good idea, especially with a new puppy! I am, however, disappointed that our recent "emergency visit" fees were considered "exam fees" and therefore not covered. It seems like an unethical loophole being taken. How do you take a dog in for a legitimate emergency and not expect the vet to exam all parts of her to assess the full scope of her injuries? I know and understand that routine care is not covered, but the er visit due to trauma is far from routine and exactly what I bought insurance for. I am quite upset that the full trauma fees are not covered. On a positive note, the speed at which most of my claims were addressed is appreciated, and the direct deposit payment is very convenient. There is one outstanding claim that I have no idea why it's been "pending" for nearly 2 weeks now. Some info regarding Trupanion's questions would be appreciated, and if they called me, perhaps I could be helpful...
Insurer: Trupanion
By: TERI
I haven't submitted a claim yet but I just spoke to someone in chat and they were super helpful!
I haven't submitted a claim yet but I just spoke to someone in chat and they were super helpful!
Insurer: Trupanion
By:
Highly recommend Trupanion
I LOVE Trupanion. They are easy to deal with claims are settled quickly. I cannot recommend them enough.
Insurer: Trupanion
By: Jennifer
Trupanion is the best!!
I tell all of my friends that have pets that you are the best! Claims are easy and fast. Your customer service has been very helpful. Great job!
Insurer: Trupanion
By: Deanna
Thanks
I would of gave you a ten but your website inquiries for a quote never prompted a response from your side. Thanks! You seem like a great bunch ;) ??
Insurer: Trupanion
By: Bill
I’ve always had great experience with Trupanion.
I’ve always had great experience with Trupanion.
Insurer: Trupanion
By: Cynthia
With the money.
My dog needed surgery. There was something stuck in his small in intestine. It was $5000. Trupanion covered 90% less deductible.
Insurer: Trupanion
By: Danny
My 17 year old Angel...A life well lived
My terrier was almost 17 years old and had many preexisting conditions which were not covered by trupanion, however, at the end of my baby's journey the new conditions were covered. It was fair, and a good experience to share with others that might have an senior dog who was insured at a much older age like mine.
Insurer: Trupanion
By: Cinthia