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Hassle free reimbursement
Hassle free reimbursement. Trupanion works well with my Veterinary office making the process quick and easy.
Insurer: Trupanion
By: Michael Cronin
Rebecca was very helpful answered all…
Rebecca was very helpful answered all the questions I had tried to help me.Got what was best for me financially as I had a certain budget great customer service! Thank you Rebecca
Insurer: Prudent Pet
By: cdperezhotmail.com
Amazing people
Melody was so helpful and sweet loved all her help made me feel secure in getting insurance for my bearded dragon for her health and future 💙
Insurer: Nationwide
By: Faith
Jessie helped me with no problem good…
Jessie helped me with no problem good service thanks
Insurer: Embrace
By: jerry abbott
Embrace is not a trustworthy company
I took my dog in for his yearly checkup and the cost for shots etc was $394.00. I had the wellness benefit so assumed Embrace would cover minus the deductible. My claim was denied because the service was on July 11, 2025 and the policy renewal wasn’t until 10 days later. I have been payjng my policy premiums monthly since the inception of my policy. I called Customer Service and was told because the service was before the renewal date that I had met my Wellness Benefit and would not receive my benefit.
Insurer: Embrace
By: Mabel Alexander
It was very easy to sign up
It was very easy to sign up! I have not needed to use yet but if I do I hope it goes smoothly!
Insurer: Embrace
By: Han Feuer
Clear and well explained
Clear and well explained. Thank you
Insurer: Nationwide
By: Steve Hellersperk
Ease of filing a claim
It was so simple to file a claim. Don't know about the result and just appreciated not having to fill out a lengthy claim form.
Insurer: Embrace
By: Laura
Used to be great... now any other insurance company
Trupanion is fine... sometimes. Over the past two years it appears they are desperately trying to not pay claims. In particular, recurrent health issues with your pet are becoming a challenge. This is because the claims specialists "tag" each claim. This is done manually, and often has significant error. As such, you wind up paying deductibles multiple times. Trupanion isn't particularly helpful on this issue. They explain that they "cannot initiate appeals" legally, but are unable to answer why this is a legal requirement when pressed. Moreover, they put the onus on the customer to try to link together all records (which are in their claim system already), populate an extensive form, etc. It appears that Trupanion is trying to leverage this tactic to make it a highly manual and labor intensive process, making the customer "give up" in the process. I'm also surprised that Trupanion is one of the few companies where I do not see a NPS question after an interaction or are offered the opportunity for a survey. I used to highly recommend Trupanion, but now I would say to avoid and consider other options.
Insurer: Trupanion
By: Ben
Zero stars
If I could give zero stars, I would. I have had a policy with Embrace Pet insurance for more than two years, at a cost of $85.79, for a total of more than $2,000. They have turned down both of my invoices for reimbursement for timing reasons, which is absurd. They first requested documents which both I and my vet provided multiple times, dragging the process out for months. They decided that they no longer accept JPEGs or DropBox files somewhere during those weeks. DO NOT EVER USE EMBRACE, unless you want to be effed.
Insurer: Embrace
By: Rosina Pavia