209,231+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,231 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I do not recommend them anymore
I wish I could say they were great! it takes long to get their results and they have no idea about animals they care for. They rejected my claim on my puppy saying that diherriea was a pre-condition (from 2 months prior!!!). What puppy survives 2 months of lose stools and they should know better that for puppies it is very common to have bowel issues as they get to anything. Poor judgement.
Insurer: Embrace
By: Esra Urkmez
Efficient Claims Processing
Very simple, efficient, and timely claims processing.
Insurer: MetLife
By: Brenda Portzen
My concerns:
My concerns: —quite expensive —why is back history submitted every time I submit a new claim? Are past files not saved? Pros —turn around time for claims is great! —having the option to submit claim by email versus SPOT website is great!
Insurer: Spot
By: Deborah Hyatt
Service
Initially Metlife used to take a longer time to reimburse but have improved over the months that I have been dealing with Metlife.
Insurer: MetLife
By: Natasha
Best thing for your pet
The app works really well. I see the vet and pay them. I get both the invoice and SOAP notes emailed to me. I submit my claim and within a few days my reimbursement is in my account. Responsive by phone and quick turnaround of my claims.
Insurer: MetLife
By: P. L.
Claims took forever to resolve
Claims took forever to resolve. Their pre-existing conditions make insurance worthless. Will be canceling.
Insurer: Embrace
By: Paul
Happy with MetLife…
I’m so glad to have MetLife pet insurance. They cover 80% of all cost for my dogs.
Insurer: MetLife
By: La Monica
My experience with submitting my first…
My experience with submitting my first claim was the simplicity of the process and the immediate response!
Insurer: MetLife
By: Isabel Chateau
Great company!
Easy to submit a claim. Great coverage. Excellent communication. Fast response.
Insurer: MetLife
By: Diane
Keep getting the runaround
I have submitted my first claim and I’ve had nothing but problems. I keep getting messages that the medical records need submitted and after multiple submissions from both myself and my vets, in addition to multiple calls with no resolution, I feel I need to submit this review to warn others. The online portal is difficult to use once you’ve completed your initial information and although you can reach a person in Customer Service it’s always outsourced to another country with someone who’s hard to understand. If my issue is resolved I will come back and update a positive review but as of now, it is totally negative and I would not recommend this coverage.
Insurer: ASPCA
By: CS