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Less worry
So nice to have one less worry in a pet emergency.
Insurer: Healthy Paws
By: Roseann
You'll get your money, eventually
I was reimbursed for the full amount I was expecting, but I don't understand what took so long to get my check. I visited the vet on October 2nd and submitted my claim the same day but I wasn't reimbursed for the visit until eleven days later. Just not sure why it takes such a long time to reimburse a small amount of money since there are other pet insurance companies that reimburse same day and even Progressive, who I got Pets Best through, is able to write a multi thousand dollar check in a couple days.
Insurer: Pets Best
By: Christian Grimes
Highly Recommend
I have used Pets Best Insurance numerous times and everytime they have payed good on my claims and have payed within a reasonable time frame. I am very happy to have this insurance when I need it.
Insurer: Pets Best
By: Patricia Southers
Best and most honest insurance I have…
Best and most honest insurance I have ever experienced.
Insurer: Healthy Paws
By: Dong Lee
As a new pet owner and new customer to…
As a new pet owner and new customer to pets best, I was really starting to feel concerned about having difficulties getting in touch with an agent, and getting a response on our claims. There was an issue with a previous vet and their misclassification of our dog, which caused a series of issues for us personally. Because of that, I believe our claims were in limbo for far longer than they should have been. We switched providers, updated the info with pets best as requested and once the issues we we’re having were shared with upper management, we received a phone call follow up and everything was taken care of. I was so afraid that we were being scammed and had found a replacement insurance company. I’m really glad that this company cared enough to follow up. And that everything was rectified. Now that we’ve gotten over that hump, the claims have completed, the reimbursements were issued and i feel very confident we chose the right insurance company for our pet.
Insurer: Pets Best
By: Addie Mason
The absolute worst insurance experience…
The absolute worst insurance experience of anything I’ve ever had insurance on! Car, home, life, phone, flood!! After 3 months They keep sending me emails every two weeks about needling more info from my vet. My vet sent them 11 pages of records 4 times. I spoke to a rep EVERY WEEK since the surgery (July 27 2020). They say they don’t have them, then another rep says they do then again they re waiting. I’ve called and shown up at my vets office 3 times to make sure they did their part and sure enough they did. I again call ASPCA pet insurance and wait the 40-over an hour wait times to be told the same things. When they “ verify” they have the records then tell me they will put this though for payment into my direct deposit, I get nothing but another email saying they’re waiting for medical records.I call again and the rep says the same repertoire then tells me they need records going back even further than a year since my dog has only been going to this vet less than a year. Not once had this come up in the previous emails. They always say they’re email the vet that did the surgery. I went and got, photographed and sent records all the way back to 2018!! So I cancelled my coverage and everyday for the last 5 days I get a voicemail and an email asking to keep coverage and remit payment. They’re adept at begging for money FROM me everyday just not lifting a finger to PAY me. Also now when I go to the “My Pet Insurance “ app the date if the claim says Jan. 1,2001!!!!!! What a joke of a company! A $1042 surgery claimI’ll NEVER get back! STAY AWAY AT ALL COSTS!!
Insurer: ASPCA
By: DJ Chance
Totally not worth the money
Totally not worth the money. They keep raising rates to unprecedented levels every year and its outrageous. I am not happy with the reimbursement, but mostly with the fact that they raise the rates so much over the years. My rates have gone up 75% in 4 years. That’s highway robbery!! I do not recommend them at all!!
Insurer: Pets Best
By: Endicott Family
So incredibly pleased with Healthy Paws!
I am so so appreciative of heathy paws insurance as we just had an emergency visit that ended up being just a very expensive scare! This visit “for nothing” would have cost me $1,100! However, knowing that I had insurance, I was more comfortable doing some of the pricier diagnostic tests than I would have otherwise. It was nice to be able to do more tests and get the peace of mind that we needed. We have already had two emergency visits with this crazy puppy and I am so grateful and happy that I decided to purchase insurance! I’ve also been so pleased with how easy it has been to file a claim and receive payment!
Insurer: Healthy Paws
By: Lindsay
THE CONTACT PERSON WAS KNOWLEDGEABLE…
THE CONTACT PERSON WAS KNOWLEDGEABLE AND EASY TO REACH. COULD ANSWER ALL QUESTIONS AND WAS VERY EFFICIENT. IT WAS A PLEASURE TO DEAL WITH HER. YOUR REPS NAME WAS MONICA.
Insurer: Prudent Pet
By: Elizabeth Peterson
I am so so appreciative of heathy paws…
I am so so appreciative of heathy paws insurance as we just had an emergency visit that ended up being just a very expensive scare! This visit “for nothing” would have cost me $1,100! However, knowing that I had insurance, I was more comfortable doing some of the pricier diagnostic tests than I would have otherwise. It was nice to be able to do more tests and get the peace of mind that we needed. We have already had two emergency visits with this crazy puppy and I am so grateful and happy that I decided to purchase insurance! I’ve also been so pleased with how easy it has been to file a claim and receive payment!
Insurer: Healthy Paws
By: lbmcdonald