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Very helpful
Bryce was very helpful in helping me with this years options and renewal.
Insurer: AKC
By: Tracy
Above and beyond in customer service
Cortney was above and beyond in her customer service. She answered every one of my many questions and was compassionate to work with throughout the process. She is an enviable part of your team and a pleasant example of your company! Thank you!
Insurer: AKC
By: Christa
I felt like a valued customer
The rep I spoke to was very nice & polite. I called for a variety of reasons, such as updating payment method etc. I felt like a valued consumer.
Insurer: AKC
By: Teri
Always have taken care of me.
Always have taken care of me.
Insurer: Trupanion Canada
By: Raz
Have had a policy for one pet for…
Have had a policy for one pet for years; payments made through monthly debit by the company; my payment account information has never changed; last month I received an email on the date payment was due "Your account has been suspended". said my bank payment had been declined; I checked, no, it had not, it hadn't been presented; went to my account on the website, entered my payment information it kept stating "unsuccessful". Then I checked my bank, payment had been made; emailed them & they called back & said it was a system error, not to worry. This month I rec'd an email Cancellation of Policy Notification due to "non-payment". I called them, they asked that I go to the account page on their website & enter the payment information. I did, it was immediately paid. The rep said she would talk to the appropriate dept about the issue; I asked that she get back to me since it happened 2 months in a row after years of no problem. Next contact I received was in USPS "Pet Health Notice of Cancellation". dated same date I spoke with the rep; giving me less than 30 days til policy expiration. Does this company start canceling policies after they've been in force for a few years, consistently paid, zero claims, because they assume that the longer the hold the policy the more likely it is that a claim will eventually be submitted? Are they operating in good faith?
Insurer: Healthy Paws
By: Lynda Aird
Amazing!!!!!!!!!!
There are no words that can express my gratitude for Healthy Paws. My cat swallowed a long ribbon. They had to surgically remove it from her intestines. Healthy Paws covered everything. There was NO delay in getting the reimbursement. I have no idea what we would have done if we didn’t have insurance. Her surgery was around $5000. I am so thankful we got insurance and that we went with Healthy Paws.
Insurer: Healthy Paws
By: Candy Embry
Amazing
There are no words that can express my gratitude for Healthy Paws. My cat swallowed a long ribbon. They had to surgically remove it from her intestines. Healthy Paws covered everything. There was NO delay in getting the reimbursement. I have no idea what we would have done if we didn’t have insurance. Her surgery was around $5000. I am so thankful we got insurance and that we went with Healthy Paws.
Insurer: Healthy Paws
By: Candy
Bad insurance
Dont go with this place They are ok when your pet is young but wait tell they get older been with this company for twenty years My pup is 12years old can down with cancer they pup my bill up $180.00 more that top it off to 770.00 a month and thy told me over the phone that is they are older Shame on you Pets Bet You knew he had cancer dont go with they you will pay when they get older Find a better one while your pup is young
Insurer: Pets Best
By: Betty
First-time pet insurance users
This is our first time using pet insurance. I labored over which company to choose, and finally selected Prudent Pet for reasons that I felt would fit our pet's needs the best. We unfortunately just encountered two back-to-back health issues with our puppy - one of which was rather costly - right before the holidays. I submitted my claims not knowing what to expect on timeframe or even approval of the claims. Much to my relief (and surprise) both were approved within FOUR days and reimbursement was deposited just a day or two after that. I'm still blown away. And one last thing - submitting the claims online was incredibly simple too. If you're on the fence about pet insurance - get it. If you're on the fence about what company to use - I highly recommend Prudent Pet.
Insurer: Prudent Pet
By: S. Owens
Good rates & fair process
Very simple process to submit and verify claim. Outcome is forthright and fair. Good rates for value.
Insurer: Pets Best
By: H.A. McGreevy