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Insurer: Healthy Paws
By: Carmen
Thank hod for Adam Altonan
I have Over $9000 out in Claims with you,I called this morning and was hung up on by a gentleman. If I was truly disconnected he would’ve called me back that was the right thing to do.I called back and spoke with Adam Altman.Adam went above and beyond to look into my claimsSending messages to the supervisors to re-take a look at a claim that they’re trying not to pay even though the test results show lab work stating it’s not a pre-existing condition.You need more people to work for years that are a lot like Adam that will look into things and go above and beyond to help people who pay big money to your company to take care of them.Adam is friendly helpful and to be honest I don’t know what I would’ve done if he didn’t look into things and let me know where I’m at.I appreciate Adam kindness going above and beyond Adam gets a 10 star in my book.He did write note for the supervisor to leave visit the claims that they denied I have proof that this is not pre-existing condition.
Insurer: Pet Assure
By: Linda
I appreciate the ease of claims and the…
I appreciate the ease of claims and the responsiveness. I recently changed plan coverage and Spot has been excellent in their level of service!
Insurer: Spot
By: Jason Legner
The most reliable insurance I've ever seen!
Lily became a part of our family at around 18mo of life, she was kind of a mess in many ways as she wasn't treated kindly before entering her foster home. Right away we knew this high energy and agile dog would need insurance. I searched many plans before deciding Healthy Paws would fit our needs best. We worked hard to buy quality food and keep her healthy so we didn't feel the need for a plan that covered routine visits at the expense of having an annual cap or outrageous prices. We opted to have the lowest deductible with the highest reimbursement rate as we assumed we would need it for something like a torn ACL or broken leg years down the road. We went years with only needing to file a claim or two for minor cuts that would require a stitch here and there from rough play. Two months ago we took Lily in to check her for what we thought were digestion issues, to our dismay that visit we saw x-rays that showed an enlarged heart and the vet found other abnormalities. She was waitlisted to see a cardiologist and about two weeks later she needed to be rushed in to see an ER Cardiologist as her lungs were filling with fluid and her health was suddenly suffering. After a 24hour stay, medications, fluids, and multiple kinds of imaging she was released with a CHF diagnosis and a list of structural abnormalities within the heart. Our lively and spunky dog was returned to us with a large bill and a very expensive list of medications. Within the past month we had spent a lot of time in and out of vet offices, had to apply for care credit, lost hours of sleep counting respiratory rates, started 5 new medications, and had emotional break downs, but the easiest and most comforting part of this experience has been working with Healthy Paws. Filing claims is a breeze (literally takes one minute) in between all the stressful phone calls and commuting to different vets and picking up my child from school. The wait times to reach customer service is almost non existent, they follow up, answer questions, and are extremely transparent in what they cover. We never once needed to resubmit claims or renegotiate covering a bill or medications (seriously, one prescription was $664). THEY ACTUALLY REMIBURESED 90% of everything the website says they will. They provide explanation of coverage with each bill and we got our payments direct deposited in less than a week. Without this insurance we wouldn't have been able to provide her with quality end of life care, especially not during these Covid times being a small business owner and a young family. We are extremely grateful to Healthy Paws and would never have another dog without having a policy with them.
Insurer: Healthy Paws
By: Sabrina Barrera
Reliable!
We adopted our dog at 18months, she was a mess as she wasn't treated kindly by the original pet owners. We went for years and only needed to submit a claim 3 times for minor cuts. I felt that they were reasonably prices and the annual premium increase was minimal and worth the potentials of what we would need it for. Recently our almost 7 year old, active and healthy seeming dog started changing. We experienced what felt like a nightmare when this past month we took her in for what we thought was digestion issues only to discover that she had an enlarged heart with arythmias that needed to be looked into further. While we waited she took a turn for the worst and was sent to the ER vet (PRICEY!) to see a cardiologist and was diagnosed with congestive heart failure and put on a multitude of medications and strict follow up regimen. The easiest part of this whole experience has been working with out insurance. They reimbursed us for 90% of our covered bills and medications to help make what we assume will be her last year of life a comfortable one (the things they don't cover is minimal and very transparent)! We probably submitted close to 10 claims this past month and there hasn't been a single one that we needed to negotiate coverage for not to mention each invoice was direct deposited into our bank account in less than 5 days! Healthy paws has has amazing customer service, efficient billing, reasonable pricing, and has been well worth the affordable monthly premium. If it wasn't for our insurance we wouldn't have been able to provide the care for her that she needed, especially in this financial climate of being a small business owner in the midst of Covid19.
Insurer: Healthy Paws
By: Sabrina
Very very dissatisfied with this company!!!
I would not recommend this company to anyone! They take your money and do not explain their policies fully. I lost my pup and cremated her and then they told me it was not covered by her policy. They said I needed to upgrade, after the fact.
Insurer: AKC
By: Ronnie
Healthy Paws is amazing!
I subscribed to Healthy Paws pet insurance when my puppy was ~12 weeks old. I wanted to make sure that if she ever got a severe/random disease like cancer that I wouldn't have to think about whether or not I could afford treatment. When my dog was about 2 years old, she started getting really bad environmental allergies which has led to constant ear infections, UTIs, skin problems, scratching, etc. in addition to monthly Cytopoint injections ($100 each!!). Healthy Paws has been extremely easy to work with and usually completes claims and reimburses us within 1-2 days of submission. We are now trying out immunotherapy on our dog to actually treat her allergies, and I don't think we'd even be able to consider that if we didn't have coverage through Healthy Paws. I would recommend Healthy Paws to all dog owners and I would just recommend getting it as early as possible to avoid having pre-existing conditions that might deny coverage!
Insurer: Healthy Paws
By: Sarah
Healthy Paws is the best pet insurance company ever
I subscribed to Healthy Paws pet insurance when my puppy was ~12 weeks old. I wanted to make sure that if she ever got a severe/random disease like cancer that I wouldn't have to think about whether or not I could afford treatment. When my dog was about 2 years old, she started getting really bad environmental allergies which has led to constant ear infections, UTIs, skin problems, scratching, etc. in addition to monthly Cytopoint injections ($100 each!!). Healthy Paws has been extremely easy to work with and usually completes claims and reimburses us within 1-2 days of submission. We are now trying out immunotherapy on our dog to actually treat her allergies, and I don't think we'd even be able to consider that if we didn't have coverage through Healthy Paws. I would recommend Healthy Paws to all dog owners and I would just recommend getting it as early as possible to avoid having pre-existing conditions that might deny coverage!
Insurer: Healthy Paws
By: Sarah
Pet's Best paid my claim with no hassle
My cat needed a full mouth extraction just a few months after the mandated waiting period when I first signed her up. I fully expected a lot of hassles when I filed my claim but they paid everything they said they would (minus the $583.89 deductible and the co-pay). It was a $3,339.22 surgery and they paid $2,755.33 of it. I'm glad I signed her up. Caveat: They did require proof of a dental exam within the previous year that didn't diagnose periodontal disease or stomatitis, to rule out pre-existing conditions. I had done that so I was fine, but they do have that requirement.
Insurer: Pets Best
By: Laura
They deliver EXACTLY what they promise…
They deliver EXACTLY what they promise - and they do it quickly - so fast that the money arrived before the credit card bill!
Insurer: Healthy Paws
By: Larry