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Quick detailed responses.
Quick, detailed responses. Excellent customer service and process.
Insurer: Trupanion Canada
By: Matthew
straight forward
Straight forward and easy to sign up.
Insurer: Trupanion Canada
By: Ellen
The customer service reps are friendly and helpful when I need to call and the new online format of submitting a claim has made the whole process easier and quicker.
The customer service reps are friendly and helpful when I need to call and the new online format of submitting a claim has made the whole process easier and quicker. We have never had an issue with a claim being rejected but our premium has gone up every year for the past 11 years to almost triple the original premium. That said, it's worth the price for our dog's health and if we were to ever have another pet, I wod get pet insurance again.
Insurer: Trupanion Canada
By: Erika
The people are friendly knowledgeable and understanding of the situation and they have the knowledge.
The people are friendly, knowledgeable and understanding of the situation and they have the knowledge. No reason to not recommend them.
Insurer: Trupanion Canada
By: Cathy
Very polite patient and understanding.
Very polite, patient, and understanding.
Insurer: Trupanion Canada
By: Lisa
All my questions were answered with ease.
All my questions were answered with ease.
Insurer: Trupanion
By: Tricia Daily
Because she was extremely personable and succinctly explained the reasons some costs were not covered on my bill
Because she was extremely personable and succinctly explained the reasons some costs were not covered on my bill
Insurer: Trupanion
By: Addie