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She was knowledgeable and friendly.
She was knowledgeable and friendly.
Insurer: Trupanion
By:
Very friendly informative and easy to understand.
Very friendly, informative and easy to understand. Quick response time as well.
Insurer: Trupanion
By:
Awesome experience
All my questions were answered very clearly and politely. I was offered extra help which is always nice. Everyone was super courteous and helpful getting me to who and what I needed! Very impressed with the customer service, makes me feel more comfortable paying for insurance that I have the potential to never need. This experience made me feel like they will be helpful in the future with any concerns or claims.
Insurer: Trupanion
By:
How to get Trupanion to help pay the claim
My experience with Trupanion at first was terrible!...Then it started to slowly get better, and I will tell you how that happened. Edit: (Originally I lefted a 1-star review, but changed my mind when they overturned things for the better). Trupanion denied my claim twice before. They wrote in automated emails that they would do all the work and investigate it. They told me saying that I didn't have to do anything 'JUST LEAVE IT UP TO THEM'. My dog had a Mass Cell Tumor (MCT/Lipoma) removed surgically in a area which was her stomach that wasn't prior to what they had called my vet about. I knew Trupanions policy since I have read and comprehend that they won't cover pre-existing conditions, wellness exams or check-ups. So they made my claim ineligible twice and brought up a 'lump' on her leg from back in 2019 that had nothing to do with the area where she had surgery. It wasn't a cancerous tumor on her leg, just a fatty tissue. I contacted Trupanion over five times, and they told me and my fiance the same thing, they told us to call the vet and try to appeal the case. Basically the whole thing frustrated me, because the vet told them all of the details and agreed with us that we should have been paid for the cancer removal. Trupanion added in their own details of what the MCT is and denied the claim a second time after it was appealed. It was a lot of back and forth calling them, then my fiance called my vet. Finally Trupanion accepted the claim after my amazing vet (who did surgery on my dog to remove the cancer) faxed/emailed a letter to them. Trupanion covered what was less than half of the bill, which was okay, because now my fur-baby will be covered in the future. That's what this insurance is for. I pay it monthly so that when my dog need it, it could help her get the best care at vet clinics. Thank you Trupanion for finally working things out with us. We appreciate your team accepting our claim and digging deeper into the correct details for our case.
Insurer: Trupanion
By: naly_notions
Simple, fast and helpful.
Simple, fast and helpful service. Clear policies and human beings at the other end of the line! Started my dog as a puppy and the coverage looked after her treatment when she got cancer. Great experience.
Insurer: Healthy Paws
By: Tom Donovan
My experience with prudent pet…
My experience with prudent pet insurance was exceptional. My claim was processed and deposited in my account within 4 days. Well worth it.
Insurer: Prudent Pet
By: Deneen
Great customer service!
Great customer service and prompt processing even during the pandemic. Thank you PetsBest!
Insurer: Pets Best
By: Katie
More than just an insurer, made me drop a tear
I've been using Healthy Paws since my pup was less than a year old. Now she is 6 years and it has given my not only the comfort of knowing I can give my dog the care she needs, but also the security that my insurer won't unnecessarily question the invoices I submit. The reason I write this today is that my dog is getting older and I found some Mast Cell Tumors on her. This happens quick, one turned to three and many procedures had to take place to confirm the MCT. Not only did Healthy Paws honor the invoices, but they followed up a few days later with a personalized email to follow up on my dogs progress. My reply to that email was as follows: Wow! This made me drop a tear. Thank you so much for following up. It means a lot! This whole event caught us by surprised. THANK YOU not only for staying with us through this time but more importantly for giving me the feeling that we are more than just another client. I’m picking up Duoduo today, she had a total of 3 tumors removed, and biopsy of a mass of her leg. The surgery went well. Now it’s her recovery period. From the bottom of my heart, thank you!
Insurer: Healthy Paws
By: O. Navarro
More than just a insurer, made me drop a tear
I've been using Healthy Paws since my pup was less than a year old. Now she is 6 years and it has given my not only the comfort of knowing I can give my dog the care she needs, but also the security that my insurer won't unnecessarily question the invoices I submit. The reason I write this today is that my dog is getting older and I found some Mast Cell Tumors on her. This happens quick, one turned to three and many procedures had to take place to confirm the MCT. Not only did Healthy Paws honor the invoices, but they followed up a few days later with a personalized email to follow up on my dogs progress. My reply to that email was as follows: Wow! This made me drop a tear. Thank you so much for following up. It means a lot! This whole event caught us by surprised. THANK YOU not only for staying with us through this time but more importantly for giving me the feeling that we are more than just another client. I’m picking up Duoduo today, she had a total of 3 tumors removed, and biopsy of a mass of her leg. The surgery went well. Now it’s her recovery period. From the bottom of my heart, thank you!
Insurer: Healthy Paws
By: Osvaldo
We have 2 rescue pit bull and enrolled…
We have 2 rescue pit bull and enrolled both in Healthy Paws as soon as they were eligible since both between eight and twelve weeks when we got them. In the almost four years we have had them, there has been a series of health issues, one broke his back, the other has chronic urinary and kidney issues. The cost of care for both would have bankrupted us if not for Healthy Paws. They have never once questioned a procedure, some of which have been costly. We always have receive reimbursement promptly and there is always a follow up inquiring on the Heath of our babies. I would unequivocally recommend them to anyone seeking health insurance.
Insurer: Healthy Paws
By: Michael