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Excellent customer service !
Excellent customer service !! Agents that truly listen to my questions , not easy when you’re a senior, so thank you !!
Insurer: Trupanion
By:
Alice was both friendly and knowledgeable
Alice was both friendly and knowledgeable
Insurer: Trupanion
By:
Proper customer service!
Always prompt to prices and pay.
Insurer: Trupanion
By:
Because it's the truth!
Because it's the truth! She was very efficient and helpful and I really appreciate her time she spent with me! Trupanion has been a life saver for me. So Thankful I chose Trupanion!!! Will try to get cats added on soon as we can afford to!!!
Insurer: Trupanion
By:
Have had the insurance for a few months…
Have had the insurance for a few months very happy with the customer service but not very happy with the turnover time for claims I understand there is a backlog but when you put in 3 claims and you still haven't received payment back for one not too happy about that. Have had pet insurance previously and was reimbursed Max 2 weeks. Unable to proceed with another test because I'm still have about $1500 out there floating around. Otherwise the customer service people are very nice
Insurer: ASPCA
By: Jackie Arellano
Fantastic insurance
Fantastic insurance that covered everything we needed, when we needed it most. That's really all you can ask for. Great customer service as well.
Insurer: Healthy Paws
By: Chris Heimsoth
Great communication
Explanation about claims is clear. Great communication and ease in making claims.
Insurer: Pets Best
By: Rachel F
Increases
For many years I felt comfortable and confident having Pets Best. I understand that rates go up based upon your dogs age, but this last increase is exorbitant. The rates have steadily increased over the past 5 years which I find to be unfair since I have been a devoted member to pets best. In our current climate of a global pandemic where many are out of work, zero consideration was given to the circumstances.
Insurer: Pets Best
By: Linda
Grateful for ASPCA
I've had so many pets in my lifetime, but never opted for pet insurance. Last year, after a few years without a pet, we got a pure-breed and I decided to get him insurance "just in case...". I looked into various companies, and asked our veterinarian for recommendations - they lead me to ASPCA. I signed our boy up assuming we'd rarely, if ever, need it; but my goodness I am so glad we did, and all the more glad we went with ASPCA. Although the processing time has been slow, yes, they have accurately honored all the claims I have submitted which has provided great relief. I had called customer service regarding my first claim, and the gentleman that took my call was SO nice and helpful - I truly appreciated his demeanor and the insight he was able to share at that time. These are unprecedented times all around, and the crisis that our little guy has endured has been harrowing; but through proper care for him coupled with efficient insurance through ASPCA, we're able to breath a bit and say "thank you."
Insurer: ASPCA
By: B. MacKenney
I never write reviews and I have never…
I never write reviews and I have never gotten pet insurance before; I decided to write this review because Pets Best has made the whole process unbelievably easy. They are responsive and helpful. I have called the on-call vet and had a great telehealth experience, submitting bills very easy and receiving reimbursement has been relatively quick. Highly recommend Pets Best Health Insurance.
Insurer: Pets Best
By: Gail Polsky