154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
236,321 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,339 reviews
10,806 reviews
27,505 reviews
14,171 reviews
63,021 reviews
Category with most reviews
This chart shows the distribution of review categories.
By far the worst customer experience of my life
I'm not exaggerating when I say that Pets Best is hands-down the WORST company I have ever had the displeasure of dealing with. After several claims, I have NEVER had a SINGLE claim resolved without an astonishing level of incompetence and significant commitment of my time and effort to resolve. Pets Best has a strategy of deliberate negligence and incompetence that is designed to dodge their responsibilities and discourage customers from pursuing legitimate claims. Here are some examples of the kinds of experiences you can expect from Pets Best: *Mixing up the details of claims that were submitted separately, and being unable to separate them again, leading to a chain of subsequent mistakes, lost threads and erroneously closing claims without payment *Losing claims *Not responding to claims in the period of time required by state insurance regulations nor the timeframes set out in PetsBest's own documents *Strict refusal to put anything in writing when explicitly requested *Refusing to tell customers what documentation is needed to resolve a claim to make it easier to decline payment *Giving different information in writing than what was unambiguously stated on the phone *Not responding to requests for additional information *Multiple other practices that qualify as acting in bad faith according to California insurance regulations Here is just one of many stories that give you a sense of how this company operates: Six weeks after submitting a claim (PB promises claims take 15-30 days to process), I received an email notifying me that Pets Best was having trouble reaching my vet for medical records. I called my vet (a small practice with only 2 doctors and an office manager), and found out that the office person was on vacation. I made arrangements to call back, and didn't notify PB of the steps taken because I know from experience that they don't read their emails and the phone queue is in excess of 1 hour. A little over a week later, ON THANKSGIVING DAY, I got another email from PB again requesting my assistance in reaching my vet. I responded the same day with a description of the steps I'd taken, the reason for the delay, and when they could expect a response. The following night (i.e. the Friday after Thanksgiving) at 9:58pm Pacific time, I got notification from PetsBest that they had closed the case and wouldn't be honoring my claim on the grounds of lack of response. I called them first thing Monday (by which time I had the documentation they needed), and it took 90 minutes on hold plus another hour on the phone to get them to reopen the case. Then it took them more than two weeks (more time than they gave me) and a threat of legal action to get them to approve the claim. Every single claim I have submitted has met with similar levels of incompetence, poor business practices and negligence. The people on the phone are sweet as pie and slick as used car salesmen. I would NOT recommend PetsBest to anyone under any circumstances. Pass it on. Edit: In response to the the comment below - You expect me to share personal info over the public internet?! Are you joking? Do you want my SSN and mother’s maiden name too? Boneheaded judgement and lack of common sense like this is what leads you to be such an ineffective company that can’t solve basic administrative problems. The above is a real complaint from a real customer; I couldn’t make this stuff up. You can verify the circumstances by searching support emails using this (my maiden) name, or ask Gina Carter or Penny, who should both be familiar with the situation.
Insurer: Pets Best
By: Claire Lunardoni
I submitted my claim and it was approved
I submitted my claim and it was approved fast. thank you Pets best
Insurer: Pets Best
By: Amie
Life saver
Mastiff being a giant breed and Moose being a rescue , I decided that pet insurance would be a good idea. I’m so very happy that I picked Trupanion pet insurance. It is so easy to put a claim in and the payment goes directly into my bank account. And the customer service is the best I have ever had. Thank you for being there for my Moose
Insurer: Trupanion
By: Sandra
I have both my dogs covered with…
I have both my dogs covered with Trupanion. Now my grand dogs are part of the Trupanion family. The coverage has been excellent in helping with unexpected veterinary expenses. The claims process is simple and fast. I just wish my own health insurance was as customer friendly as Trupanion. Thanks for being there. John
Insurer: Trupanion
By: Customer. Dr John
Better off putting money in savings than paying for pet insurance.
My dog had inflammation in one of his eyes that our regular vet couldn’t find a cause for and kept returning. We were referred to a veterinary ophthalmologist for further assessment and diagnostics. Even though it was a specialist referral and they had to conduct their own tests as part of the assessment, Trupanion would only count this as a normal exam fees so wouldn’t cover it. After deductible, trupanion will cover only the costs of medications and diagnostic testing and we are eligible for a whole 36 cents back! This after spending more than $1400 so far. The ophthalmologist expects that his eye inflammation is chronic and he likely will need the eye removed within a few years. Knowing he has an impending surgery is the only reason we’re considering continuing our plan. I would not recommend pet insurance for people looking into it and would instead think we would have been better off putting the monthly payments into a savings account to have in case of veterinary emergencies. We have two large dogs and both have been insured with Trupanion for three years. That’s a lot of money we could have saved had we known we’d run into this. Hindsight is 20:20 (eye pun intended)
Insurer: Trupanion Canada
By: MM
Healthy Paws Pet Insurance Makes It Easy!
If you are looking for an insurance company that is easy to navigate, pays back on claims quickly, is charitable, and has great customer service, then look no further than Healthy Paws pet insurance. They make submitting claims super easy and I get a check within a few days of claim approval. I have nothing negative to say about this company!
Insurer: Healthy Paws
By: Robin Fiorello
Healthy Paws Makes It Easy!
If you are looking for an insurance company that is easy to navigate, pays back on claims quickly, is charitable, and has great customer service, then look no further than Healthy Paws pet insurance. They make submitting claims super easy and I get a check within a few days of claim approval. I have nothing negative to say about this company!
Insurer: Healthy Paws
By: Robin
A clear and simple process!
The process to submit a claim was clear and simple. I appreciated the updates via email and text that kept me informed on where my claim status was at.
Insurer: Trupanion Canada
By:
Very helpfulknowledgeable
Very helpful,knowledgeable
Insurer: Trupanion Canada
By: