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Wonderful, handled very well and quickly processed.
Thank you for your wonderful service. Thanks to you, Mika's needs are alot more affordable as vet costs can be very expensive. Thank you for being there for Mika and me.
Insurer: Trupanion
By: Brian
Service is SUB PAR since they were bought out.
I have been a client of Pets Best for 17 years. Since they were bought out by Care Credit AKA Synchrony bank. Their "Quick" payout of claims even with all the correct paperwork is HORRID. 40 to 50 day on new Claims. I understand growth may be good for business. But I feel that I am being held hostage is even worse. My Doodle has Fanconi syndrome and even if I wanted to switch companies I can't. They have outstanding claims of mine since 11/25/19 with 7 or 9 pending I have lost count. I understand complete that the Tier 1 CSR ladies, seems to have their hands tied as well. I have finally gotten a phone ## into Headquarter above Pets Best. If I can not get a response in a timely manner, I will re-file with BB NW Division and their local dept of consumer affairs. What a shame that a great company is now TRASH.
Insurer: Pets Best
By: Margot Alexandropoulos
Easier than I thought
I put in a claim on Jan 3, 2020 and by Jan 17, 2020 was reimbursed for exactly what I paid for. Used the app and the process was very easy to upload receipts etc. Surprisingly easy and quick on the turnaround time.
Insurer: Pets Best
By: Alicia
Just stating out.
Penny was on the phone and straigtened out our issue. She was a true professional.
Insurer: Pets Best
By: Christine
great pet insurance company
Best customer service
Insurer: ASPCA
By: Cynthia
I am simply shopping for pet insurance
I am simply shopping for pet insurance. And I have the 30 day trial set up from my vet that is activated immediately. I was about to click submit to purchase insurance but many of the claims that Trupanion has refused creates concern for me. My dog has a loose lux but not luxating. Movement was negligible. I asked the vet if it would affect insurance if anything happened or if it became worse, and he said he didn’t believe it would. Because it’s not an actual problem. My dog is fine. Is this considered a pre-existing condition and she has knee problems later on in life, would Trupanion cover it? UPDATE - I have spoken with Trupanion. They said they would not cover ANY other future leg problems even though it is NOT Luxating now or at the time of any new diagnoses, because they would be considered somehow related. The vet even had me move it. It is still within the grooves of the bones and therefore is fine. I believe the vet has to say that she absolutely has this condition now. Also she has six baby teeth that need to be removed because they never fell out. The previous owner did not take clean her teeth and she has signs that could lead to gingivitis. After her cleaning and proper hygiene she will be fine. So now any future issues with her teeth, are now considered preexisting conditions as well. I asked if the vet declared her teeth once again healthy, and she did a face plant on the floor and cracked a tooth, would it be covered and they said no because it is possible that her condition now would’ve weekend her teeth. So I agree with the other reviews. Yes, they will look for any reason to refuse payment. Even when the vet declares them healthy after treatment. This feels like your own health insurance refusing a claim for a prescription, because you had a cold 20 years ago, so it must be related. I will be putting aside my money and adding it to investments each month. With the deductible and monthly payments, at least I’ll have some money to pay for any future concerns instead of none.
Insurer: Trupanion Canada
By: Krystel Hardy
Rebekah was extremely helpful.
Rebekah was extremely helpful. I have just joined the company so do not know much else.
Insurer: Trupanion Canada
By: Marilyn
Highly Recommend
Very efficient with reimbursement and pleasant to speak with over the phone!
Insurer: Trupanion Canada
By: Faye
Good customer service
Good customer service
Insurer: Trupanion Canada
By: Brandy
Always helpful the chat is particularly fast and the customer service people are very knowledgeable
Always helpful the chat is particularly fast and the customer service people are very knowledgeable
Insurer: Trupanion Canada
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