208,199+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,199 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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You got back to me in a timely manner
You got back to me in a timely manner. My pet didn't have to suffer foe you guys to get back to me.
Insurer: Spot
By: Tanya
Spot - Best pet insurance
Spot really lives up to their word. I can sleep at night knowing Spot has my furball covered. I was looking for a comprehensive healthcare for my furball after another leading provider terminated their comprehensive healthcare in California. I am so glad that I found spot. My boy is happy and healthy! Thank you.
Insurer: Spot
By: PicturShopper
Easy to use
Easy to use - and fast
Insurer: MetLife
By: Stephanie Stewart
It was a very simple process to submit…
It was a very simple process to submit my claim. I was already very stressed and upset because Holdie was hurt. This process made things a lot easier
Insurer: Spot
By: Ilene Gooden
Hands down the best decision we made to…
Hands down the best decision we made to help care for our fur babies! Wish we’d done it sooner. Filing a claim took me 3 minutes and the processing time for reimbursement exceeded our expectations. Couldn’t be happier!
Insurer: Pets Best
By: Sammie C
Not responsive
Not responsive, have to keep checking into. app for information. Coverage for cost has not met our expectations
Insurer: Spot
By: FT
10/10 Do Not Reccomend
I have had to submit two claims recently. One claim was submitted in December 2025 and the second was submitted in January 2026. The app and website did not work either time. I was told to send an email and my request would be worked on in the order it was received. The first claim was handled within their 21 day time frame. When I sent the second claim I made the mistake of assuming that everything would be the same. It was not. I called after almost 30 days and was told that they can’t find it and I would need to resubmit. I was not confident in that answer so I asked them to look into it further. The representative informed me that they would need to transfer me to a different department but assured me that they spoke with the other department and let them know what was going on. When I was transferred I asked the representative if they spoke to the previous representative and they flatly said no and that ai was clod transferred. So, this means that the first representative I spoke with completely lied to me. The second representative was very helpful and apologetic but I requested to speak to a supervisor regarding the first representative that I spoke with. I was on hold for over an hour and twenty minutes waiting for a supervisor. I was finally told that there was absolutely no one in the entire company that I would be able to speak with to voice my frustrations. I have never been told that speaking with a supervisor is impossible. The representative took down my information and told me that they would try to have someone call me back. No one ever called me back. The blatant lack of customer service is astounding. I am waiting for my claim to be complete so I can cancel my policy and move to a company that actually values it’s customers.
Insurer: Pets Best
By: Marissa Betancourt
They added a "wellness" benefit to my…
They added a "wellness" benefit to my dog's monthly pricing, but claimed that her pricing only went up because of "inflation". The "wellness" benefit was supposed to reimburse expenses up to $300 for wellness items like checkup appointments. They reimbursed me $60 for her $259 appointment. Then they sent me the ACTUAL breakdown of what was covered. Spaying and Neutering takes up $175 of the alotted reimbursement, meaning it can ONLY be applied to that OR a dental cleaning. Those are more commonly needed in much older dogs or dogs with little history of good dental hygine.. For a 3 year old female dog who has very healthy teeth reported at every vet visit and is ALREADY spayed, this makes no sense to add this "benefit" to my policy. They misrespresented the product and then charged me for it. Just a joke. How could they not know that you can only SPAY or Neuter a dog ONCE in their lifetime?!?!?! Then, when I tried to call in, I had to speak to 7 (not exaggerating) different people before I could get one to message supervisor who then called over an hour later, leaving a voicemail with NO contact/callback information and just "please throw out some times that work for you in the next week to meet". I'm sorry, NOW is the time I have allotted to track this down. So sad what they have become. I saved $67.88 per month by switching my dog to another provider, all while on hold. If you want to sample my experience, read their reply, lol. This doesn’t include their email offer to “explain your benefits.”.. so I think this is nearly 10 attempts to explain how benefits work while making no actionable change and not admitting how wrong this is. Trajectory seems clear from here. It does nothing to explain something to someone over and over again, especially when said person has already moved on. Explain before enrollment occurs, since ya’ll love to explain things so much. Edit: I’ve had to block Fetch from emailing me because their algorithm of automatic replies is broken and their “staff” keep reaching out asking how they can help because they see that the policy was cancelled. Yes, that was the entire point, lol.
Insurer: Fetch
By: kr
Prompt claim reveiw and refund given…
Prompt claim reveiw and refund given within 1 week of claim submission.
Insurer: Pets Best
By: james boyd
The process is very smooth
The process is very smooth, instructions are easy to follow and quick turnover.
Insurer: MetLife
By: The Santiago Family