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Helpful yet Disappointed
All of the representatives who assisted us the evening we had our scary event with our puppy and with our claim afterwards were EXTREMELY helpful and through. However, we did not know that the “deductible” was per incident. When we had originally signed up for Trupanion we were under the impression the deductible was yearly, like most insurance. So when we spoke to the representative after submitting our claim and explained that it was per incident we were very disappointed. We are now shopping around for other pet insurances.
Insurer: Trupanion
By:
Always receive super great service and communication from Trupanion- thanks so very much!
Always receive super great service and communication from Trupanion- thanks so very much!
Insurer: Trupanion
By:
Ashley and everyone on the trupanion team is so help and nice.
Ashley and everyone on the trupanion team is so help and nice. They’re very caring and I’m so glad Kenzo has someone like you guys to care for him!!! It was such a smooth process. Best pet insurance ever!
Insurer: Trupanion
By:
Because of the customer service
Because of the customer service
Insurer: Trupanion
By:
Toby’s Mom
Because you all were highly recommended
Insurer: Trupanion
By:
Chad was very helpful and spoke to me with care and concern regarding my furbaby.
Chad was very helpful and spoke to me with care and concern regarding my furbaby. That little extra care was much needed. He understood my concern and answered all my questions.
Insurer: Trupanion
By:
delays in processing claim
delays in processing claim
Insurer: Trupanion
By:
Fast and easy
Easy form on the website to fill out. Need to have a scanner or you can take a picture of the invoice from your phone, save it and submit it on the form. My claims were settled within 2 weeks
Insurer: Trupanion
By: