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Very pleased with Healthy Paws
I had pet insurance for 14 years with a previous pet. When I got a new puppy I looked into the same insurance. The rates were astronomical and so many common dog illnesses were omitted. I did my research and found Healthy Paws. I am so thrilled with this company! Customer service is tops, turnover once claim is received is only a few days. My guy has had a few situations that needed surgery or hospitalization, and I am so happy with the amount covered. This company is awesome!
Insurer: Healthy Paws
By: susan
Was Surprised How Fast Pets Best Came Through...
My dog is 12 years old and we have been with Pets Best since Dec 2019. She had no pre-existing conditions, but suddenly developed heart failure and was rushed to the ER in Nov 2020. The vets saved her life, but the total cost ended up around $3500. I put a claim in with Pets Best and to be honest, i was expecting they would find a way not to reimburse me just because i figure thats how insurance companies work. Not Pets Best. I got reimbursements my full expected amount of $2600 and i received my money via direct deposit roughly 4 weeks after making the claim without any push back from them. I would highly recommend them given how fast they moved and unlike other insurance companies, didnt try to screw me!
Insurer: Pets Best
By: Adam Mustafa
I submitted a claim over a month ago…
I submitted a claim over a month ago and it still says "processing". I called them and someone was supposed to call me back by the end of the day, but no one did. This was a few days ago. I'm not sure if this company can give me the coverage I need.
Insurer: ASPCA
By: Rochelle Fox Larenarde
Appeal Paid
Initially, our claim was denied, but upon calling and speaking to a very sweet rep, they overturned the decision and paid the claim. I've been extremely pleased with the service and true commitment to the wellness of my pet.
Insurer: Trupanion
By: Kelly
Human Insurance companies could learn from these folks!
My experience with Trupanion has been remarkable. They have paid all claims quickly and their staff have been both professional and kind. This was an incredibly difficult illness to deal with and we could not have kept our boy Owen alive without this coverage. His quality of life is now back to normal. As an RN I have a good understanding of insurance plans. I just wish that I could enroll myself on this plan! I have become one of your biggest supporters! Thank you for a great product and helping me to keep my boy alive and healthy!
Insurer: Trupanion
By: Nancy, MSN, RN
Don't waste your money
Waste of money. Submitted claim for well pet visit over a month ago. Haven't even received any acknowledgement of the claim being received. Called twice and was told things were slow due to covid. Policy states claims are processed in 3 to 5 business days. I can understand things are slow, but a month later? Certainty arent slow in charging my credit card every month for the premium. I will be looking for a new insurer.
Insurer: AKC
By: Steven
The 1-800 Numbe for another INsurance comapny who has no clue what I am talking about.
REceived in the Mail a Claim Notice advising that they were missing information for our submission, WE just signed up for the policy and have not made any claims Called number provided 1-800-364-8422 and got a completely different insurance provider Been on old over 40 Mins trying to solve this proble, I do not even know where who my insurance is with As an Insurance broker who used to sell these policies I will hear by no longer recommend this service to my clients as this is extremely terrible customer service, Knowledgable Advocates My Ass!!
Insurer: Pets Plus Us
By: Daniel
I have to say i'm very pleased with how…
I have to say i'm very pleased with how Trupanion doesn't question any items submitted. They read the vet's recommendations and what procedures need to be done and i've not had any issues. They are professional and courteous and provide updates along the way through the process which i appreciate. I appreciate them expeditiously reviewing and approving my requests. Thanks very much!!!
Insurer: Trupanion Canada
By: Santa
The lady who called me was really nice…
The lady who called me was really nice and very helpful.
Insurer: Prudent Pet
By: Pedro
It was easy to file claims
It was easy to file claims. The insurance also reimbursed more than my previous provider
Insurer: Pets Best
By: Prabha Srinivas