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Ease of use and compassion from the online chat lady Monica!
Ease of use and compassion from the online chat lady, Monica!
Insurer: Trupanion
By:
Every member of the Trupanion has courteous professional and demonstrates a desire to answer questions and concerns.
Every member of the Trupanion has courteous, professional and demonstrates a desire to answer questions and concerns. Thank you.
Insurer: Trupanion
By:
Trupanion treated us very well
Every time Trupanion raised their rates over the last 4 years I questioned whether we should keep the insurance. I am so glad we did because it really helped us out when our dog recently got cancer. It was very reassuring to know that money did not have to factor into the treatment decisions. Trupanion was great in terms of turning around the claims and reimbursing us quickly. The only thing that was a little difficult is that we had to take her to three vets: our regular vet who found her kidney problem, a specialist who diagnosed her with cancer, and an oncologist. Each vet started by doing an examination, and these were not covered based on the blanket policy that examinations are not covered. I can understand not covering the first examination, but the examinations performed by the specialist and oncologist were part of the treatment of her condition and should have been covered, in my opinion. However, everything else was covered and overall we are very happy with how we were treated by Trupanion.
Insurer: Trupanion
By:
Good experience.
Good experience. Would definitely recommend Trupanion.
Insurer: Trupanion
By:
Happy Client
Great customer service.....claims taken care of speedy quick....keep up the good work!!!
Insurer: Trupanion
By:
I chose this score because Trupanion was introduced to me by a friend whose opinion I value highly and because having pet insurance enables me to consider what is best for my pet's health.
I chose this score because Trupanion was introduced to me by a friend whose opinion I value highly, and because having pet insurance enables me to consider what is best for my pet's health.
Insurer: Trupanion
By:
A great partner for my dog's health
I have a dog with many health challenges. It is complicated. I feel that Trupanion is always fair in reviewing the claims and it is done quickly. I appreciate how you answer questions when I have them.
Insurer: Trupanion
By: