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We've had a great experience with Pets…
We've had a great experience with Pets Best Pet Health Insurance so far. Very easy to submit claims, it only takes them up to 2 weeks to approve the claims. Super user-friendly website.
Insurer: Pets Best
By: Tsira Lashkarava
Quick and Easy
Trupanion is an insurance company that treats your dog like family, not an asset. As a student, I live on a carefully designed budget that doesn’t allow for expensive dog treatments. That’s why I chose Trupanion. They don’t argue with you over your claims and truly want to help.
Insurer: Trupanion
By: Andrew
Easy and quick reimbursement
Abby was enrolled at 8 weeks, she injured her knee at 6 months. Since then has had xrays, ear infection x2, and knee surgery. I chose no deductible when I signed up for trupanion. Trupanion has made reimbursement so easy, no questions ever asked. No hassle for me ever. I just love them
Insurer: Trupanion Canada
By: Yorke
Stay Away! Go with Healthy Paws
We initially loved Figo, especially because we insured our cat later in life, and not a lot of pet insurance companies offer decent pet insurance when the pets are older. Figo (or at least our policy) was originally underwritten by Markel. When they were bought out by Independence America (last year or two), they literally tripled our premium at the renewal date, and substantially reduced the benefits and also created a huge spike in our deductible. Plus, the customer service during that transition was very uneducated and not very helpful. Of course, now we can’t switch due to several conditions which would be considered pre-existing to another company. That alone was very disappointing. But then, they became incredibly focused on scrutinizing each claim to find a reason to not pay it. Any loophole they can find, they leverage it. I have had to appeal two separate claims and even with letters from our veterinarian, indicating why the treatment fell under my policy's terms, they don't budge - or budge very minutely, but not enough to really make a difference. I'm not sure they're even honoring their appeal process, as they're supposed to get an independent veterinarian involved, and I've received no assessments from another vet. Also, some of the terms make no sense. For example, they don't cover oral surgery, at all - even if it's due to an illness or disease. Our cat has an oral mass that needed to be removed and in order to remove the mass, they had to remove the tooth. Figo decided not to cover the entire surgery because they claim that it was oral surgery to do a tooth extraction. They said they would only cover it, if it was an accident/injury - not an illness. But the main reason that we get pet insurance is to cover illness, diseases, etc. This simply doesn't make sense to me. And now, they are not paying things that they had paid a few months ago (still same policy year). It's super sad and discouraging to pour so much into premiums and deductibles, only to find them constantly finding loopholes to not pay the claims. We have Healthy Paws for our other 3 creatures - literally Thank God. HP is the absolute best pet insurance company, and are very generous in their claim reviews and payments, and take their customers at their word, placing a high value on customer care / service. If you're going to invest in pet insurance, skip Figo, for sure. Choose Healthy Paws
Insurer: Figo
By: Raechel
Skip Figo - Go with Healthy Paws
We initially loved Figo, especially because we insured our cat later in life, and not a lot of pet insurance companies offer decent pet insurance when the pets are older. Figo (or at least our policy) was originally underwritten by Markel. When they were bought out by Independence America (last year or two), they literally tripled our premium at the renewal date, and substantially reduced the benefits and also created a huge spike in our deductible. Plus, the customer service during that transition was very uneducated and not very helpful. That alone was very disappointing. But then, they became incredibly focused on scrutinizing each claim to find a reason to not pay it. Any loophole they can find, they leverage it. I have had to appeal two separate claims and even with letters from the vet, indicating why the treatment fell under my policy’s terms, they don’t budge - or budge very minutely, but not enough to really make a difference. Also, some of the terms make no sense. For example, they don’t cover oral surgery, at all - even if it’s due to an illness or disease. Our cat has an oral mass that needed to be removed and in order to remove the mass, they had to remove the tooth. Figo decided not to cover the entire surgery because they claim that it was oral surgery to do a tooth extraction. They said they would only cover it, if it was an accident/injury - not an illness. But the main reason that we get pet insurance is to cover illness, diseases, etc. This simply doesn’t make sense to me. And now, they are not paying things that they had paid a few months ago (still same policy year). It’s super sad and discouraging to pour so much into premiums and deductibles, only to find them constantly finding loopholes to not pay the claims. We have Healthy Paws for our other 3 creatures - literally Thank God. HP is the absolute best pet insurance company, and are very generous in their claim reviews and payments, and take their customers at their word, placing a high value on customer care / service. If you’re going to invest in pet insurance, skip Figo, for sure. Choose Healthy Paws.
Insurer: Figo
By: Raechel Anderson
Review for 1st well puppy claim
Review for 1st well puppy claim. Purchased the policy on my 9 week old puppy and submitted a claim for his second round of vacs a few weeks later. PB paid the qualifying expenses in a timely manner. EOB approved in 5 days and direct deposit to my account on the 9th business day. Can't ask for much more than that. Satisfied with my first claim experience.
Insurer: Pets Best
By: Lori Manuel
Kandy had her annual visit with shots…
Kandy had her annual visit with shots and exam. I filled out the form and within two days Pets Best Health Insurance had process and replied to me. The insurance is the best I have had for my fur babies. Thanks so much Pets Best. If you have a pet and looking for insurance I urge you to try Pets Best Health Insurance.
Insurer: Pets Best
By: customer
Thankful for Trupanion
We are so thankful that we have pet insurance from Trupanion. Our Hanky girl was diagnosed with IMHA and if not for our insurance, we would be in a very tough spot financially to be able to give her the level of care needed. We have been with Trupanion for almost 6 years as we made sure we had insurance as soon as Hanky saw our vet for her first check up as it was recommended. Trupanion is caring and efficient and truly cares about our fur baby. We highly recommend Trupanion.
Insurer: Trupanion Canada
By: