208,919+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,919 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I called and asked about the deducible
I called and asked about the deducible, if it was yearly or per occurrence. I was told it is once a year. I told the representative I noticed the deducible was taken out of my 2nd ER visit. When looking over my account it was noticed the date for the first visit the numbers were transposed. Customer service corrected the issue and was refunded the deductible back.
Insurer: Spot
By: Ann Galica
Quality Pet Insurance
We have used MetLife insurance for both of our dogs and have had a good experience with them. They review and reimburse for claims, and respond to appeals, promptly and have a very user-friendly website.
Insurer: MetLife
By: customer
So easy and fast payment
Once you get used to it, the claim process is very simple and easy. Payment is very fast. Excellent experience.
Insurer: Embrace
By: 関口雄介
Good experience
Good experience, easy to use website and responsive with the claims.
Insurer: Spot
By: AT
Easy to submit claim
Easy to submit claim. Very fast turnaround on decision and payment
Insurer: Spot
By: Laurence Crink
Easy and straightforward process to…
Easy and straightforward process to submit claims with documentation. Fast processing and reimbursement. A+
Insurer: Spot
By: Chad-MN
Denial of eligible claims
There have been instances where eligible claims were denied and it was only because I called to query that I was told it was being “reviewed” by a machine, I assume AI. Because I called the claim was reviewed by an actual person and approved. It also takes several days sometimes 3 weeks before a claim is addressed. Neither of these occurrences is acceptable.
Insurer: MetLife
By: Karen
Clear and easy to use
It’s easy to submit my receipts and see where in the process my claim is. The policy it’s very easy to understand and see what is eligible for reimbursement and what isn’t. I am very happy with this plan and would recommend this to anyone looking for pet insurance.
Insurer: MetLife
By: customer
We enrolled a month ago and cancelled after 28 days
We enrolled a month ago, and we cancelled our policy 3 days ago. Pls pls read the fine print. They don't reimburse 80% as they promised in the quote.
Insurer: Fetch
By: Allan
Easy to work with great app pay…
Easy to work with great app pay efficiency
Insurer: Spot
By: Andrew Laws