209,630+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,630 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Thankful
I am so thankful to have Pet insurance for our dog. He was attacked by a deer last summer and needed emergency surgery. He had a few other issues since then and the insurance was a great thing to have so he could get the care he needed. I would never have a dog with the insurance.
Insurer: Nationwide
By: P
Great Insurance!!
Excellent Insurance!!! I’ve had zero problems with any claims that I have submitted.
Insurer: Nationwide
By: Jody
Easy claim process and fast payment ebt
My dog was seen by an animal hospital due to illness. I was anxious about submitting a claim due to the chance of rejection or not meeting certain criteria, etc. I submitted the claim by fax with the necessary documentation and it was approved in a couple days. I was reimbursed for the amount bag I had expected. There were no surprises, it was a straight forward process, and I received payment in a few days electronically.
Insurer: Nationwide
By: Laura
Fast Refunds
Long time customer satisfied with service and coverage. Refunds being deposited to bank account really speeds up the process.
Insurer: Nationwide
By: Joan
Great Deal
Nationwide has been extremely helpful with vet bills recently. Our 5 ye old Boston terrier has bad siezures that required hospitalization. After he got out he injured his eye. Doing the claims on the vitus vet app is super easy and fast. The checks come very quickly. Great pet policy. I’m very glad we have our dogs covered. I actually bought the two policies mainly for our older Boston but we have needed more for the younger one recently. I highly recommend this.
Insurer: Nationwide
By: Bianchini
Very Satisfied Customer
Very satisfied with the timely return of my expenses and they also follow up to see how Callie is doing.
Insurer: Nationwide
By: Callie
Your claim response was Awesome!
Everything about your process worked for our Emily. Filing the claim was easy and your payout was so fair and wonderful. Emily is now 13 and she is up and loving life again! Thank you!
Insurer: Nationwide
By: Robert
YOU'RE BETTER OFF PAYING OUT OF POCKET
I'm convinced all these 5 star reviews are fake. This company has denied all but one claim by trying to say it was a preexisting condition. They will label ANYTHING they can as a preexisting condition just so they won't pay it. They literally told me "A lot of people get denied." The first claim they denied is because they said that "the vet used the exact same medication to treat a UTI previously so your claim is denied now because he has a stress induced cystitis flair up." The UTI was treated with an antibiotic and a pain killer. The cystitis a month later was treated with a pain killer so they called it the same. The vet even noted in their medical record the second one was due to stress. I let that go but I shouldn't have. A few months later, out of the blue, my same cat got blocked and I had to rush him to the vet. They found it was just a mucus plug. They flushed it out and had him stay in the hospital for 3 days. They prescribed him Prazosin just in case for when he went home. **PRAZOSIN IS COVERED IN PETS' BESTS OWN LIST OF MEDICATIONS - NO WHERE DOES IT SAY ON YOUR PAPERWORK THAT A NEW MEDICATION WILL BE DENIED FOR BEING RELATED FOR A SUPPOSED PRE-EXISTING CONDITION.** My cat has never taken this medication before! This all came to about $1780. I paid $800 to the vet up front to the do the procedure and the prescription, and the vet filled out a reimbursement form for the balance because THE VET said "He had not be hospitalized before, nor had a plug before so they shouldn't have a problem reimbursing this." It took over 30 days for any of these claims to be looked at. LO AND BEHOLD, TODAY, EVERYTHING WAS DENIED. They told me it was a preexisting condition all because it related to the same body part. Yes. First they tell me it's because the medication was the same, now they're telling me it's because it's the same body part. Then they tell me if I want to dispute it, it'll take AN ADDITIONAL 60 DAYS TO BE REVIEWED. YES, 90 DAYS TO GET A YES OR NO. Meanwhile you're expected to make monthly payments and pay the vet because they will not wait long for their money. DON'T END UP LIKE ME! I'M POSTING MY REVIEW EVERYWHERE SO PEOPLE CAN SEE. I'VE COMPLETELY WASTED MY TIME AND MONEY ON THIS COMPANY.
Insurer: Pets Best
By: Mad Customer
Huge Help to our dog and our budget!
We couldn't be happier that we decided to purchase Nationwide for our dog when we got him as a puppy! He has struggled with some health issues (allergies, seizures that were cured, dog bronchitis, etc.) Between our super vets and Nationwide, Boji is a healthy, happy dog in a family who loves him dearly!
Insurer: Nationwide
By: Michelle
Outstanding hospitality & professionalism
Shay was so kind and knowledgeable of the hospitals that I've had to take Roux to. I felt no rush when asking questions. Being in the hospitality industry I understand the importance of truly listening and having helpful responses which I got from Shay. Thank you Figo!
Insurer: Figo
By: Vianei