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Incredibly slow customer service
Incredibly slow customer service, waited on hold for a very long time. Poorly explanation of benefits. Website doesn't work as advertised. Would not recommend at all. Edit: The website is still most definitely not working well, doesn't allow to me update or fix my claims aside from adding attachments. You didn't even read my review did you, cuz aside from saying to visit your site you didn't address my other concerns. Also, this review was written Feb 13 which kinda proves my point, today is March 29 which is objectively a very slow response.
Insurer: Pets Best
By: Morgan Carlston
I got Healthy Paws Pet insurance and highly recommend
I got Healthy Paws Pet insurance a little over four years ago for my dog Jax who I adopted. This January he got very sick with a rare condition called Sterile Nodular Panniculitis. He was in the hospital for a week, had surgery and is on all kinds of medicine. His treatment is ongoing. The costs for all was so high. I don’t know what I would have done without Healthy Paws. They covered 90 % of all costs indicated in my contract after my deductible. Claims were processed quickly, customer service so helpful for my many questions and payment made quickly. I highly recommend Healthy Paws Pet Insurance.
Insurer: Healthy Paws
By: Laurie Pittelli
They paid 90% of a 3 thousand medical…
They paid 90% of a 3 thousand medical bill , and the claims process was so easy !
Insurer: Trupanion
By: Carolina
Great experience so far
Great price and service so far! I had a bad experience with another insurance company and I have to say it’s been a pleasure staying with PetsBest! The claims were easy and incredible fast!
Insurer: Pets Best
By: Izabel Fibla
Pretty good
Mostly good. Easy to use website and claim process. My only issue is a claim that was denied for pre-existing condition. I have had this insurance since my dog was brought home at 9 weeks old. I had a serious health issue and there was about 4 months where I lapsed coverage. So they considered a claim denied as pre existing because it existed before coverage but really my dog was covered except that short period of time.
Insurer: Trupanion
By: Rhonda
Trupanion all the way
You pay in and sometimes wonder if it's all worth it. I know I am not the only one. Then we had a mass show up on our dog. Having Trupanion has helped relieve some of the stress. Direct billing all the way and truly a lifesaver. Don't wait. Sign up your furbabies. It will give them a fighting chance. 💕🥰
Insurer: Trupanion Canada
By: Shannon Beattie
Gr8 customer service
Gr8 customer service
Insurer: Prudent Pet
By: Jayakumar Mundanat
Thank you
Thank you for helping out with no hassle.
Insurer: Trupanion
By: David
Simply outstanding
We have always found the people at Trupanion to be friendly, helpful and timely in their responses. The responsiveness is impressive and turn around time from claim to payment is amazing. I wish they did human health insurance ! We won't look anywhere else for insurance for pets in the future.
Insurer: Trupanion
By: Jeff
You deliver exactly what you advertised and you do it quickly.
You are a phenomenal insurance provider. I have had pet insurance with 2 other providers and you are head and shoulders above them.
Insurer: Trupanion Canada
By: Carmel