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My retired Guide Dog has had Trupanion for almost 9 years.
My retired Guide Dog has had Trupanion for almost 9 years. Rates were reasonable and service was good. Last year you raised my rate to over $100 which I could not afford (retired teacher). So I agreed to a $500 deductible to get the payment down to under $100. Recently my rate went up to almost $125.00 and I couldn't believe it! My dog is healthy, etc. I called and your representative gave me the run around. She talked in circles - her standard schtick and I am so disappointed with Trupanion! Especially since we have been great customers for so long!
Insurer: Trupanion
By: Sharon
My question was answered.
My question was answered. Service was good.
Insurer: Trupanion
By: Deborah
Denied claim
My last claim was denied because apparently our dog had previously injured his leg in some way. We have no knowledge of this injury or how it happened but he injured his leg this time jumping from the car and landing awkwardly. I do not envision it as some pre-existing condition as there was no problem before he jumped from the car. I disagree with the decision not to cover the claim.
Insurer: Trupanion
By: Michael
Get pet insurance
My claim was taken care of immediately. Most helpful.
Insurer: Trupanion
By: Holly
Lucas was very knowledgable and helpful.
Lucas was very knowledgable and helpful.
Insurer: Trupanion
By:
It was a credit card issue that I thought was cleared but it turned out not so.
It was a credit card issue that I thought was cleared , but it turned out not so. The company was patient as I dealt with it.
Insurer: Trupanion
By: Steven
In all the years we've had Trupanion every single time we've had a question needed to make a change or put through a claim each person we've spoken to has been super-friendly very helpful compassionate thorough and patient.
In all the years we've had Trupanion, every single time we've had a question, needed to make a change, or put through a claim, each person we've spoken to has been super-friendly, very helpful, compassionate, thorough and patient. Another added bonus, (that you might naturally expect by the nature of the company, but don't often find from many businesses in general) is the obvious overall love for animals the employees all seem to have when we speak with them. It can feel more and more rare with each passing year to deal with someone who exhibits a passion for what they do, but each experience we've had with Trupanion has us recommending them to everyone we know who has FurBabies!
Insurer: Trupanion
By: Jason
I work in a veterinary clinic that promotes the use of Trupanion and researching has shown that this is the best option for me.
I work in a veterinary clinic that promotes the use of Trupanion and researching has shown that this is the best option for me. I like the coverage offered, but I did not like that the chat was extremely frustrating to use. I had to click on it multiple times and it still wouldn't let me type to anyone. I finally gave up and called.
Insurer: Trupanion
By: Maria
I usually do not do reviews however my experience with Emily was fantastic.
I usually do not do reviews, however my experience with Emily was fantastic. I felt as if one of my own family members was walking me through the process after my dog suffered a seizure. Her compassion and professionalism was greatly appreciated.
Insurer: Trupanion
By: Kevin