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Customer service was fantastic!
Customer service was fantastic!
Insurer: Trupanion
By:
Everyone has always been so helpful; Michelle in particular took the time to look into an issue and address it immediately.
Everyone has always been so helpful; Michelle in particular took the time to look into an issue and address it immediately. Resolution took less than a day, and I received notification without having to follow up.
Insurer: Trupanion
By:
Excellent customer service and very friendly
Excellent customer service and very friendly
Insurer: Trupanion
By:
Pet's Best made it possible to find out what was wrong with Augie who was having trouble walking. We did an MRI and found out.
Pet's Best was very efficient in handling our claim and prompt in paying it. Thank you.
Insurer: Pets Best
By: John
Love Healthy Paws!
We love healthy paws - I highly recommend them to all of our friends / family. Their customer services is amazing, and we truly have saved a ton of $$$!
Insurer: Healthy Paws
By: Chloe
The perfect pet insurance
Healthy Paws provides the best coverage for pets with a hassle-free claim process. A policy with Healthy Paws makes it easy for pet owners to focus on caring for their pets and getting them the treatment they need whenever they need it, without being overly concerned about cost. In many ways, I wish human health insurance were so simple and transparent. ;-) Many years ago we purchased our first pet insurance coverage with another company (Pets Best): that coverage was inexpensive and seemed like it would be quite useful in limiting costs while providing incentives for regular checkups. While it was helpful in offsetting costs for smaller incidents, as our dogs aged we quickly found that the policy has payout maximums and "separate occurrence" definitions that limited their coverage quite sharply. We soon re-evaluated our options for insurance coverage and made the switch to Healthy Paws. Whenever the unexpected has happened, we've been able to rely on Healthy Paws to provide consistent, understandable coverage for our pets. Most recently, one of our pets contracted a urinary infection while on vacation, which required a trip to an emergency clinic for treatment. We knew that whatever treatment she needed, it would be covered - and it was! :-) The broad coverage and clear policies have consistently covered various needs for our dogs, spanning knee surgery, upset stomachs, and broken nails; with no claim or lifetime maximums to worry about, there's no concern about "exhausting" the coverage or having to make financial decisions about the well-being of a pet. The claim process is extremely easy with their website: upload an itemized receipt and they take care of the rest. There's occasionally a follow-up question or two - which is easy to answer - and they follow up with the veterinary clinic, typically completing the claim and sending the reimbursement within a few days. It couldn't be easier
Insurer: Healthy Paws
By: Mike
The perfect pet insurance
Healthy Paws provides the best coverage for pets with a hassle-free claim process. A policy with Healthy Paws makes it easy for pet owners to focus on caring for their pets and getting them the treatment they need whenever they need it, without being overly concerned about cost. In many ways, I wish human health insurance were so simple and transparent. ;-) Many years ago we purchased our first pet insurance coverage with another company (Pets Best): that coverage was inexpensive and seemed like it would be quite useful in limiting costs while providing incentives for regular checkups. While it was helpful in offsetting costs for smaller incidents, as our dogs aged we quickly found that the policy had payout maximums and "separate occurrence" definitions that limited their coverage quite sharply. We soon re-evaluated our options for insurance coverage and made the switch to Healthy Paws. Whenever the unexpected has happened, we've been able to rely on Healthy Paws to provide consistent, understandable coverage for our pets. Most recently, one of our pets contracted a urinary infection while on vacation, which required a trip to an emergency clinic for treatment. We knew that whatever treatment she needed, it would be covered - and it was! :-) The broad coverage and clear policies have consistently covered various needs for our dogs, spanning knee surgery, upset stomachs, and broken nails; with no claim or lifetime maximums to worry about, there's no concern about "exhausting" the coverage or having to make financial decisions about the well-being of a pet. The claim process is extremely easy with their website: upload an itemized receipt and they take care of the rest. There's occasionally a follow-up question or two - which is easy to answer - and they follow up with the veterinary clinic, typically completing the claim and sending the reimbursement within a few days. It couldn't be easier
Insurer: Healthy Paws
By: Mike
Straightforward insurance coverage that gave peace of mind over the life of my Great Pyrenees
Pets Best has a straightforward model where they pay 80% of a claim after the deductible. I had several incidents with my 100+-lb dog from when he was 2 (emergency surgery to remove an ingested foreign body) to 10, when he underwent palliative treatments for osteosarcoma. The claims process is simple and easy to understand. The monthly premium understandably increased year over year.
Insurer: Pets Best
By: Jill
I am dissatisfied with claim 6202976
I am dissatisfied with my recent claim 6202976 experience regarding Vincent. He was diagnosed with gastritis in 2018 and I met my deductible. In December 2020 he had another incident of gastritis. This claim was documented incorrectly that the condition was 'motion sickness', apparently because he was prescribed anti-nausea medicine. My vet informed Trupanion by phone on approximately 1/8/21 that the diagnosis was gastritis. Although the diagnosis was gastritis it was applied to a new deductible. On the EOB it states that once a condition is met it is per condition and applies for the life of the pet. The following is an excerpt from the EOB: "Deductible - The amount you need to pay before your insurance kicks in. With a Trupanion policy, this is a per-condition deductible. This means you'll only pay it once for each new condition and after that, the condition is covered for life." I spoke to 3 representatives the last week of December and January 13 and 14. They stated that the illness did not apply to the previous incident of gastritis because it was 2 years later and was 'resolved', 'not chronic' and 'not linked' to the previous gastritis. The terms 'resolved', 'not chronic' and 'not linked' do not appear in Trupanion's entire 20 page policy. I then received a call from a supervisor (on my request) the following week. He could not have been nicer but basically reiterated what the representatives had told me and that they would not accept an appeal. I think the company should abide by it's policy and the definitions in it. The policy clearly states that once a condition is accepted and the deductible is met, the condition is covered for the life of the pet.
Insurer: Trupanion
By: Ann
Trupanion is the first Pet Insurance Company I've dealt with that pays for claims when all policy conditions are met.
I heard about Trupanion Pet Insurance through my Primary Veterinarian's Office. Before contacting Trupanion, I did research on Pet Insurance. I did not have a positive experience with a previous Pet Insurance Company. When I first contacted Trupanion, I talked to a very pleasant, and helpful receptionist. She asked me questions about my pets, and we discussed the coverage I needed. I provided a copy of my Veterinarian's orthopedic and wellness exam, and we agreed on a policy package. In addition, I received premium discounts for my two dogs, because they are certified Therapy Dogs. My dog, Jovie, had 3 episodes of random lameness, of short duration. I had Jovie covered with Trupanion for 18 months, with no claims. After the 3rd unexplained lameness, I took her to an Orthopedic Specialist to do a hind-end analysis. The Orthopedic Specialist suspected 'Osteochondritis Dissecans' in both ankles. He scheduled a CT scan, and the results were as predicted. The course of action was surgery on both hocks to remove debris and damage from OCD lesions. Bone marrow will be extracted to make stem cells, which will be injected to rejuvenate the hocks. There will be follow-up exams; PT; support wraps; and more since OCD is a progressive disease. After meeting my deductible, and providing Trupanion with all the required forms, they honored my policy!!! Trupanion is paying 90% of every claim pertaining to Jovie's OCD. I HIGHLY recommend Trupanion for Pet Insurance!
Insurer: Trupanion
By: Barbara