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Choco Boo is doing very well and is all slap happy! The ONLY reason I didn't give a 10 for overall rating is because they don't cover the cost of the D.V.M. . . . Otherwise I would have given a score of 10. Working with Trupanion was easy and went very smoothly. They finalized 2 claims and mailed our checks out within 10 days of receiving.

Choco Boo is doing very well and is all slap happy! The ONLY reason I didn't give a 10 for overall rating is because they don't cover the cost of the D.V.M. . . . Otherwise I would have given a score of 10. Working with Trupanion was easy and went very smoothly. They finalized 2 claims and mailed our checks out within 10 days of receiving.

I filed my dogs wellness claim, he was neutered. I faxed in my paperwork and a week later my claim was reviewed and reimbursement check was issued. Quick and easy! No jumping through hoops! I am extremely happy with the sevice this far.

We have 2 small dogs and after being completely healthy for over 3 years, they both suddenly had health issues that necessitated multiple vet visits and medical procedures for both. I have been completely happy with the reimbursement of all of these claims, and appreciate the email updates during the processing. At one point I didn't understand the status indicated on one pending claim on their Embrace portal, and a customer service representative explained it fully and quickly by email. My only dissatisfaction is with the price of the premium for us this year; we are a military family and after living in the central US have been transferred to southern California and our premium prices were increased astronomically due to our geographic area.

Received a trial package for a kitten I adopted from a rescue. Made claims in June 2014 for vet bills. Got back assessment excluding a portion of the claim saying they don't cover this type of illness ( originally I was told there were no exclusions). Then when I called they changed the reasoning saying it was a pre existing issue. What wouldn't be pre existing on a rescue kitten with 6 weeks coverage!?!?!?!?! Isn't the purpose of the trial to protect rescue adopters from unknown costs?????Anyways it took 3 months. Not the 4 weeks originally indicated to get a response from the first claim. Then my vet called to further discuss the rest of the bill first week of September and when I called today (October 27) they are telling me no call had been made to dispute claim?!?!?! I am so glad I did not buy into the policy. If this is how they service plan holders who are testing a service out to later buy, I can only imagine how I would be treated when they have nothing else to gain!!! Instead I have started a savings plan with the fees I would have paid which btw adds up to over $600 a year which is far more than I'm sure they would ever pay out anyways

Our 14 month old Cavalier King Charles Spaniel "Bentley" certainly gave us quite a scare when finding out he had eaten the metal clips off an ace bandage, After returning home from dinner, we saw he had unraveled the bandage and the clips were missing. We found one clip mangled and the other totally missing. We paniced and called our vet at 10:00 P.M. on a Friday night. He told us to bring Benny in right away and he would be x-rayed and examined. Sure enough, good advise. His tummy lit up and showed many pieces of sharp metal. We had to leave him overnight while they bulk fed him. What a terrible feeling leaving our beautiful puppy who seemed fine, but we knew better. The following day he was released an had expelled quite a bit of the metal, but we still needed to watch him. Healthy paws insurance was a life saver. We were able to concentrate on our pet and not be overwhelmed with the anxiety of the financial part of this accident. Thank you Healthy Paws for being so efficient and helping ease the burden of vetenarian bills. Thank You Thank You again and again....Debbie and Bob

I cannot say enough good things about Healthy Paws! I've had a bad experience with other insurance companies not reimbursing any of our claims, but so far we've been reimbursed for all non pre-existing conditions, and it's been super helpful. Our dog was diagnosed with a mast cell tumor and needed a couple surgeries to remove enough margins, because the location of the tumor was difficult to properly extract. After two surgeries, we were so pleased with the ability to be reimbursed 80% of the money we had to spend on our precious pup. The customer service is also spectacular. I highly recommend Healthy Paws!

I chew everything I can get my paws on. The first time I ate 28 copper pennies & had to have surgery. The second time I ate rocks & had to have another surgery. After thousands of dollars my play area has no rocks and has a "special artificial grass" so that I can romp & play safely. It is a lot of work being a 75 pound puppy. Thanks Healthy Paws for being there for me. Dixie

I would never go any where else for my pets. The people are so easy to talk with about my pets. I would not change anything about the company, just keep up what you are doing. People make the company on how they treat the customers, and they are wonderful.

My dog recently underwent surgery on her leg. The staff at Healthy Paws were very helpful in answering my questions about the my policy and were very prompt in completing the claim. More so than this, they are extremely nice and genuinely care about your pet and its wellbeing. They are extremely nice to deal with over the phone (or via email) and even sent a follow-up email checking up on my dog's status after her surgery. Both of my dogs are now covered with Healthy Paws and would highly recommend them to anyone looking for a reliable and family like pet insurance company.