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Terrible pet insurance - one of the few that does not cover if your puppy ingest something he shouldn’t.
I signed up for Trupanion specifically because my puppy will eat anything on the ground. I mentioned this in my sign up call as well and they said that ingestion of foreign objects was definitely covered. When my dog needed to have emergency surgery because he ate 2 socks, I called ahead to Trupanion and was assured it was covered. Two weeks later they denied my claim and said that since he had ingested an item before that we had taken him to the vet for, the policy will never cover him ingesting items - throughout his life, despite what their own rep said to me on the phone! I am currently trying to extricate myself from Trupanion so I can get real pet insurance - most others cover this. Read the Consumer affairs reviews and go with anyone else.
Insurer: Trupanion
By: Tara
Healthy paws literally saved Betsy’s life
I cannot say enough good things about healthy paws. Without this insurance I wouldn’t have been able to afford to treat my dog’s pneumonia and I would have had to put her down or let her die. In the past month Betsy’s treatment has included emergency room visits, hospital stays, oxygen chamber , meds, X-rays , and blood work . The cost to date is close to $10,000 and still counting. I charge the visit and file the claim immediately. I have been receiving claim payments deposited directly into my bank account within 2-3 days of filing the claim. The coverage amount is unlimited. The things that are not covered are the office visits/consult and the typical well care like vaccines and prevention. That is small concession to make to have all the other benefits. I had another Shihtzu prior to Betsy who had pet insurance from another company that started with a “V” . They always seemed to find a reason not to pay a claim. I urge anyone with a pet to consider this company. I have recommended them to many of my friends who have pets and they have been happy with them as well.
Insurer: Healthy Paws
By: Francesca
Very disappointed
All the reviews looked great until I actually received this insurance. I took my dog in for a tummyache during the first two week waiting period, and understood he couldn’t get it covered during that time. However, I was shocked to hear that SPOT pet insurance we consider that a pre-existing condition. That’s right...an upset stomach from eating grass (new dog owner so didn’t know this is common), is considered pre-existing condition, which meant that for the next SIX months they wouldn’t cover any medical accident or ill as involving his stomach. And then, when I politely asked to cancel my insurance, I got an automated response telling me that it was canceled. Yes that is what I wanted, but to not receive a personalized message or at least an attempt to keep me as a customer or understand the problem was wildly disappointing. Would absolutely not recommend. EDIT: in response to their response, It’s one thing to respect a user’s desire to cancel, but whether a company tries to keep their customers and actually fix their issues before letting them go says a lot about their customer service philosophy. And regarding the pre-existing conditions, the issue is the fact that you would consider an isolated upset stomach situation as a pre-existing condition. I hope others have had a better experience, but regardless I recommend the company take ownership over their areas of improvement.
Insurer: Spot
By: Ricardo Horna
I submitted my claim and got an immediate response that the claim had been received. The next afternoon I received the results of the claim. Great service!
I submitted my claim and got an immediate response that the claim had been received. The next afternoon I received the results of the claim. Great service!!
Insurer: Pets Best
By: Yard sign
Best choice for us
The only reason I did not give PetsBest 5 stars is because of the 45 minutes I was on hold to speak with someone. Other than that, I’m extremely pleased with PetsBest. Their customer service reps have been pleasant, friendly, and knowledgeable. Illness claims are handled in a timely manner. Wellness claims take a bit longer, which I knew before signing up, so that’s no surprise. I had initially looked into several companies and talked to people about what they had, and I decided to go with PestsBest. We just renewed for a second year, without any reservations. Their full package was the Best Buy we found for the money. We’re happy and satisfied, it works for us and that’s all we need to know.
Insurer: Pets Best
By: Mike Condello
Please read BBB reviews before signing on with Healthy Paws
Make sure you search Healthy Paws on the Better Business Bureau prior to making any decision to sign on. The responses to customer complaints feel dismissive and sarcastic. Here are a few responses included in their replies to customers who have complained to th BBB and rated them with a 1 (lowest rating): "Give your babies big hugs from us." "Give your girl a big hug from us." "Please give your pup a big hug from us." "Give your baby a big hug from us" "Give your buddy a big hug from us." "We do our best to be transparent regarding annual premium increases by including this information on the "Frequently Asked Questions" page of our website. We are sorry to lose you as a policy holder and hope you and your pup stay well. The Healthy Paws Team" Remember, the customers complaining are taking valuable time out of their busy lives and feel compelled to write the BBB to file a complaint. Will this be you after a few years? When I started with them it was fine, the increases were fair but recent years it skyrocketed. It also became a struggle to get compensation, faced with impossible demands for documentation that thy claimed not to have from literally years ago. To me the skyrocketing yearly increases can easily cover the BBB fees in order to forgive and increase their ratings ... many Healthy Paws answers appear to be cookie cutter answers referring to their FAQ. If you are currently a customer and you felt that you were wronged by this company (or any company for that matter), or their reps made it extremely difficult to honor a legitimate insurance claim, I urge you to document and send your findings to your state's Attorney General office to investigate what they are doing. Its a hassle, but essential to provide documentation to keep this and others in this business honest.
Insurer: Healthy Paws
By: Julian G.
Very friendly service
Very friendly service
Insurer: Trupanion Canada
By:
Very helpful and knowledgeable.
Very helpful and knowledgeable.
Insurer: Trupanion Canada
By:
We have a very easy transaction.
We have a very easy transaction. He knew my account number when he answered the phone, I didn’t have to search for it!
Insurer: Trupanion Canada
By: