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Have had a great experience so far with this company.
Have had a great experience so far with this company. They were quick to respond to my appeal of a claim and admitted fault and paid my claim.
Insurer: Trupanion
By:
Honestly everything about this policy is great.
Honestly, everything about this policy is great. I've been using it for over a decade after our previous pet was kicked off of ASPCA's coverage and we've had nothing but amazing service and very supportive help from you. We are incredibly grateful and hope we can continue to support you for years to come as you've supported us.
Insurer: Trupanion
By:
I am familiar with and appreciate Trupanion's values and have experienced great customer service in all my touch points with them.
I am familiar with, and appreciate, Trupanion's values and have experienced great customer service in all my touch points with them.
Insurer: Trupanion
By:
I did recommend it to my friend.
I did recommend it to my friend. Both customer service were very nice and were able to answer my questions easily
Insurer: Trupanion
By:
Not great yet, but hopefully they will correct.
I had gotten the recommendation from my vet. I came home went online and got a quote, did not sign up at that time. Hours later got a message saying that since I had just brought my new puppy to the vet you would waive 30 day waiting period. Followed link in email, kept going to previous quote. After I signed up, got email saying I had a 30 day waiting period. I continued to receive emails telling me that I was eligible for waiving the 30 day waiting period but I had to sign up soon. I had already signed up, but the link from the email would only send me back to original quote. HAD TO CALL to find out why the offer wasn't honored. I was told that I would receive a new policy showing that the 30 days was waived. I have NOT received a copy of the new policy yet. My Policy # is TU0003787583. And as I said, I have yet to recieve the offer I was told I was eligible for. I can't give it a better rating due to it not honoring the offer.
Insurer: Trupanion
By:
I have had this insurance since May 2019 and my dog was 12 years old.
I have had this insurance since May 2019 and my dog was 12 years old. I have never filed a claim before but now when he needs an MRI for muscle weakness in his hind legs it was denied. They say it was pre-existing.
Insurer: Trupanion
By:
I have only had positive experiences with this company.
I have only had positive experiences with this company.
Insurer: Trupanion
By:
I love Trupanion although it is quite frustrating that the cost increases each year.
I love Trupanion although it is quite frustrating that the cost increases each year.
Insurer: Trupanion
By:
Highly Recommend Trupanion
I’ve recommended Trupanion to numerous people. The claims teams and customer service is top notch.
Insurer: Trupanion
By:
Useful when you get side swiped
Incredibly helpful in emergency situations. It's pay you back insurance mostly so know you'll recoup most of what you paid.. But you'll still have to put money out first... But knowing that I could make more compassionate decisions for my dog.
Insurer: Trupanion
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