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Monica was phenomenal at answering my…
Monica was phenomenal at answering my questions and providing the best customer service I’ve had in a long time. I will recommend anyone I can to work with her and not even for the Amazon card but because she’s that awesome!
Insurer: Prudent Pet
By: Chelsea
Great service at a great cost
Not bad but not good either. With all their great features, they fail to mention the big downside... price increases. I had healthy paws for four years and was very happy with the service and features. But the price increases were NUTS. I started with a policy for one dog and one cat, both healthy and young. Was paying about $130 per month total. Within four years, that went to $290 per month with no claims. The average increase was $40 a year. After I seen this I started wondering, how long are they going to do this? ? Based on the increases, within a few years, pet insurance will cost more than my own health insurance. Maybe even more than my mortgage after 5 years. Healthy Paws is a lot like Verizon. You get the best service, but at a cost only the rich can afford.
Insurer: Healthy Paws
By: Will
Healthy Paws - best policy for dog owners!
I would highly recommend Healthy Paws to any pet owner. It is a crystal clear policy where you know what is covered and not. Most recently, my pup Miles was diagnosed with a malignant mast cell tumor on his left hind leg. As you can imagine there was cytology, ultrasounds, meds...and then an amputation to ensure a best outcome for his future. From filing claims to providing medical records to status updates, Healthy Paws provided top-notch customer service - and beyond. Tyson + Wagner inquired about Miles and asked how he was doing. As a customer of more than 5 years, I can say that it's a great company who cares about your furry loved ones.
Insurer: Healthy Paws
By: Nancy
Any possible rationale is a great reason to deny a claim
It's coming up on a year of having Pets Best coverage for our dogs and we will not be renewing. Pets Best seems to delight in going out of their way to deny claims for the absolute flimsiest reasons. It's basically impossible to appeal their wild logic. For example, claims have been denied for "lack of detail" even when the veterinary surgery has forwarded them copious notes. They also seem to regard any prior condition as a reason to deny a claim, for example one dog has a few allergies that he receives medication for, but one day he developed a massive, infected, sudden and emergent rash on his tummy, which was clearly not related to his digestive allergies. Claim denied. Overall, we don't submit many claims but right now on the small number we have submitted -- for treatment that SHOULD be covered -- about 3/4 of them are denied for some spurious reason or another.
Insurer: Pets Best
By: Chris
Easy and honest
I never bought insurance before because I had older pets. We took in a stay during covid who was 2 years old so on a whim I bought insurance. He turned out to have a health issue that required expensive surgery. They didn't care that I was a new client. I asked if it was covered. They said yes. And they covered it. Simple. No fighting with anyone. No problems. My pet is amazingly better after the procedure.
Insurer: Healthy Paws
By: Randi
What would this insurance actually cover?
My coverage states illness, accident, cancer, includes chronic conditions. My dog needed full bracychephalic surgery and none of it was covered. I indicated that this condition was causing an illness and it is a well known chronic condition. No explanation was offered of the denial, it looked like a copy and paste. I actually will be cancelling.
Insurer: Pets Best
By: Karen
Great options and immediate response…
Great options and immediate response for a quote. The easiest sign up I’ve experienced.
Insurer: Trupanion Canada
By: Susana Spirkoski
We got a new puppy and needed insurance for him.
We got a new puppy and needed insurance for him. When we called, we were provided excellent service. We had a minor issue we needed to fix with our plan and the help was wonderful.
Insurer: Trupanion
By:
While there has been some confusion over eligibility of the claims that has been reviewed in detail and the determination amended.
While there has been some confusion over eligibility of the claims that has been reviewed in detail and the determination amended. Communication with the vets could have been better and resolved on it's own. I've been left wondering about many of the details of the process. I will definitely get coverage with Trupanion for any future pets and ultimately the company has lived up to my expectations when it was recommended to me by my sister in law. I would suggest that Trupanion ask for and receive a pet health report at the time of establishing coverage to avoid future issues like we have had.
Insurer: Trupanion
By: