154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
236,321 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,339 reviews
10,806 reviews
27,505 reviews
14,171 reviews
63,021 reviews
Category with most reviews
This chart shows the distribution of review categories.
CUSTOMER SERVICE WAS GREAT
CUSTOMER SERVICE WAS GREAT
Insurer: Nationwide
By: customer
Processing Claims takes forever.
I think it takes way too long for Pets Best to process claims. Every. Single. Time. I get an email apologizing for the delay in processing my claim. If you have time to send that email you have time to process my claim. It is not very difficult. For this reason alone, I would never recommend Pets Best to another pet owner.
Insurer: Pets Best
By: Justin C
Amazing customer service!
Amazing customer service!
Insurer: Nationwide
By: customer
Worth the money
I got insurance for my three dogs and just paid for the year upfront. Two of my dogs needed dentals this month to extract broken teeth and with just those procedures they both met their deductible and I got reimbursed for a portion of it.
Insurer: Pets Best
By: Tiffani
I didn’t have to be the middle man at a…
I didn’t have to be the middle man at a stressful time. You worked directly with my provider and my out of pocket was affordable given the overall bill. Thank you!
Insurer: Trupanion
By: Tracy
I highly recommend Trupanion for Pet…
I highly recommend Trupanion for Pet insurance. They research claims quickly and usually pay their share in less than a week. They are compassionate and understanding when you talk to them on the phone and when we recently had to euthanize one of our dogs, they picked up part of the cost for that service, which I did not expect to be the case. I have been with Trupanion for more than 15 years and I would not consider changing firms.
Insurer: Trupanion
By: Alan French
Too expensive and not enough coverage
Too expensive and not enough coverage, I will be looking for a more valuable plan for next year.
Insurer: Spot
By: JOYCE
DO NOT GET THIS INSURANCE
DO NOT GET THIS INSURANCE! ITS A WASTE OF MONEY! If I could give 0 stars I would. We submitted a claim for my dog and they took OVER A MONTH to get back in contact with us, the only reason they did was because we continued to call with rarely having our phone calls even answered. After waiting this whole time they kept giving us the run around and then told us they wouldn’t be giving us any money that we spent at the vet and claimed with them. They wasted our time and money and took advantage of our business. We canceled immediately and I will be sure to let all of my friends and family know not to get this insurance!!
Insurer: Embrace
By: Tia Bastian
How fast the payment from trupanion…
How fast the payment from trupanion went through is incredible
Insurer: Trupanion
By: Wellington
Disappointed and Let Down After Years as a Loyal Member
I’ve been a loyal Embrace customer since 2016, and after nearly a decade of paying monthly premiums, I’m walking away extremely disappointed. First off, the recent price increase was never discussed, just suddenly pushed onto my account. After nearly 9 years of loyalty and barely using the coverage, I wasn’t even offered a loyalty discount, a downgrade option, or anything to help keep my policy affordable. Just a higher bill. Even worse, when I decided to cancel my policy, I was given a minimal refund on my Wellness Rewards, despite not using a single dollar of the $250 annual benefit this year. I was refunded only $9.22 how does that even make sense? As for my claims? I submitted only 3 in 9 years, and not one was ever reimbursed because I didn’t meet the annual deductible. So, not only did I pay every month, I also ended up paying out of pocket for every vet visit. In the end, I got nothing in return but rising costs and frustrating customer service. This company truly let me down. What hurts most is that after so many years, I expected at least a little effort to keep me as a customer, but instead, I felt ignored, undervalued, and betrayed. I can’t recommend Embrace to anyone looking for real support and fairness.
Insurer: Embrace
By: Edgar Gentil