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We are a new member this process has taken way too long for a $90 claim for an ear cream.
We are a new member, this process has taken way too long for a $90 claim for an ear cream.. Apparently, your people were waiting for a vet report after 3/20.. I told your people we switched to a new vet with a mobile service due to the virus and the first vet no longer serviced our dog ..and the new Dr saw her only once for annual shots and this minor ear issue... I'm not pleased.. I'm not canceling yet but getting close too.. My friends said you're great I'm not convinced
Insurer: Trupanion
By:
What wonderful service !!
We had an excellent experience with Trupanion. We put in a large claim on-line on a Sunday afternoon and 90% of its value was paid into our bank account on the following Tuesday afternoon. Can thank you enough for making things so straightforward at what was a worrying and difficult time.
Insurer: Trupanion
By:
We're in the midst of our filing our first Trupanion claim in the three years that we've had Trupanion pet insurance for all three of our shelterdogs.
We're in the midst of our filing our first Trupanion claim in the three years that we've had Trupanion pet insurance for all three of our shelterdogs. Natalie, Tanya, and Jen, the three Trupanion representatives that we've worked with on this claim have been positive, patient, and professional, throughout! As Claims Specialist, Jen, was able to push the CRITICAL pre-approval through the very same day! Thank you for helping us be able to afford critical back surgery on our 3 y/o Shih Tzu Benjamin, aka Pooter. Were it not for having Trupanion, we have been forced to make decisions based on our finances-- rather than the excellent prognosis for a full recovery that his surgeon affirms. We thank you, Natalie, Tanya, Jen, and the entire Trupanion team for helping to save Pooter's life and mobility. We are grateful! Daniel, Sequoia, and Alana
Insurer: Trupanion
By:
100% recommend
Claim was easy, quick and exactly the amount expected. Takes some of the stress out of having a sick kitty.
Insurer: Trupanion Canada
By:
Efficient and knowledgeable assistance
Efficient and knowledgeable assistance
Insurer: Trupanion Canada
By:
Good service personable customer service.
Good service, personable customer service. Would recommend
Insurer: Trupanion Canada
By:
Always there for us.
I appreciate how Trupanion covers recurring dog health problems. My dog has ear infection s often and Trupanion covers his treatment each time. It’s very reassuring to know a large percentage of the cost is paid by Trupanion.
Insurer: Trupanion Canada
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