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They NEVER pay, but ALWAYS jack up the policy!!!
Pathetic!! Raised my policy 33% last yr and my dog is healthy. The FEW times I have tried to get $$$ back is almost ALWAYS so sad, too bad!!! When I first got them used to tell as many as possible about them. THAT has changed!!!
Insurer: Pets Best
By: rodney
BEWARE - DON’T WASTE YOUR MONEY
We were approved for Trupanion Insurance since our vet gave our puppy a clean bill of health after his first vet visit (needles). Yet when we had our first diarrhea issue and put in an insurance claim just over a month after being enrolled, TruPanion somehow argued diarrhea was a “pre existing issue” and because of that, will never cover anything that involves diarrhea again. Even with our puppy being given a clean bill of health which is why we were offered a free month trial with them through our vet after our first vet visit for puppy vaccinations in the first place. Our vet even submitted a claim, fixed his notes to clearly indicate it was not pre existing, and they continued to deny it. What a headache this was. Diarrhea is only a small issue I wouldn’t even want to have to deal with the headaches and stress of a larger, more severe issues. Diarrhea is also a very common side affect/symptom of many other injuries or illnesses so given Trupanion’s incorrect, undocumented statement of diarrhea being “pre existing”, we opted out of this right away. Until we find another pet insurance to go with, we have been putting aside $50 a month in monthly interest savings account instead of wasting it away with Trupanion when they will just argue every single claim as pre existing and never cover any bill. This is with a 3 month old puppy all because he drank some salt water, I cannot imagine any older dog! This is very unfortunate given we really wanted to have our guy protected with insurance, and with this terrible experience he no longer is currently.
Insurer: Trupanion Canada
By: Jenn
ALWAYS THERE WHEN I NEED THEM
Like always, Trupanion has been my go to company when it's all about my companion. They are always there to support you and give you peace of mind that you and your pet are in great hands. Would not even think about looking elsewhere. They are the best!
Insurer: Trupanion Canada
By: Adriana Ramirez
The person I spoke to was polite
The person I spoke to was polite, clear in explanations and gave me all the pertinent information that I needed.
Insurer: Trupanion
By: Linda Colaprete
All customer service reps I dealt with…
All customer service reps I dealt with were helpful and courteous. Embrace kept me up to date on the status of my claims. Received a check in a timely manner. I’m delighted that Embrace is affiliated with USAA!
Insurer: Embrace
By: Christine Wheeler
Puppy's Anesthetic Pro-rated!
Our first claim was seamless! We submitted our vet's bill, which included multiple treatments, and trupanion deciphered it all, explained it in detail and even pro-rated the anesthetic in our favour (one condition was not covered, but the other was and both required anesthetic)! Our puppy has just turned one, and our decision to purchase pet insurance has already paid off. We are in the lead financially and it is a great comfort to know that we will not have to worry about large unforeseen vet bills or insurance hassles in times of our pet's health crises. Thank you, trupanion!
Insurer: Trupanion Canada
By:
My first claim was taken care of quickly
Trupanion took care of my first claim quickly and without any hassle.
Insurer: Trupanion Canada
By:
Especially helpful
She was especially helpful with deciding the best insurance package for my giant breed pup without breaking the monthly budget by suggesting a higher deductible, and adding on some options for preventative care.
Insurer: AKC
By: