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My first claim experience was very easy.
I spent a reasonable amount of time reviewing the different policies out there before selecting Pets Best. When I had to file my first claim (unfortunately), I was sent an email notifying me that the claim was taking longer than usual to process which I appreciated so I didn't have to contact them to follow up. I think it was within that same week the claim was processed and it went towards my deductible.
Insurer: Pets Best
By: Shaun
Excellent reimbursement; took 3 weeks
While I did get reimbursed what I expected to for my dog ($5500 bill with $1000 deductible and 10% co-insurance which meant $3700 reimbursement as expected), it did take 3 weeks to come in which was 1 month after the bill was paid. It was priceless to tell the veterinary hospital that they could do what needed to be done regardless of cost.
Insurer: Pets Best
By: Dee Petersen
I haven't gone through a claims process yet so I can't say I've taken full advantage of the service.
I haven't gone through a claims process yet, so I can't say I've taken full advantage of the service. Will re-rank once I do.
Insurer: Trupanion Canada
By:
Insurance for your pet is a must.
Insurance for your pet is a must. Trupanion’s direct billing offers peace of mind when having to make decisions on your pet’s care and treatment. The customer service has been top notch since day one!
Insurer: Trupanion Canada
By:
Les forfaits d’assurance sont avantageux le service à la clientèle est à l’écoute du client.
Les forfaits d’assurance sont avantageux, le service à la clientèle est à l’écoute du client.
Insurer: Trupanion Canada
By:
Clear and friendly service
Love the app, love the online information and also the clear and friendly help when I phoned.
Insurer: Trupanion Canada
By:
Natalie is verry helpful i almost cancel my account but because of how she elaborate things she made me stay to trupanion
Natalie is verry helpful i almost cancel my account but because of how she elaborate things she made me stay to trupanion
Insurer: Trupanion Canada
By:
Service was excellent.
Service was excellent.
Insurer: Trupanion Canada
By:
Easiest insurance to deal with !
Super easy had zero issues understanding what was needed, offered etc
Insurer: Trupanion Canada
By:
This was my first time ever having to use my pet insurance so there were a few things I was unsure of and a few minor hiccups.
This was my first time ever having to use my pet insurance so there were a few things I was unsure of and a few minor hiccups. Rebekah, the representative who answered my call was very helpful and informative. My issues were rectified in a timely matter and it eased my mind that she was able to answer my questions so quickly. Top notch customer service :)
Insurer: Trupanion Canada
By: