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Always good experience when dealing with customer service.
Always good experience when dealing with customer service.
Insurer: Trupanion
By:
Courteous sympathetic customer service.
Courteous, sympathetic customer service. Easy claims processing. Quick turnaround.
Insurer: Trupanion
By:
Customer service is super professional and friendly!
Customer service is super professional and friendly! Never had an issue with reimbursements.
Insurer: Trupanion
By:
Denied claims for no good reason; had to appeal.
Denied claims for no good reason; had to appeal. Got an email saying claim closed, had to read fine print on bottom of attachment saying claim is being reviewed. So why not lead with that in the email; it's a jolt after paying about $1000 in premiums a year to hear you cannot pay on the claim when you are actually reviewing the claim. How about some good PR and change the notification? One unhappy customer.
Insurer: Trupanion
By:
Another Happy Puppy
ease of use; chat feature loaded up fairly quickly and rep was very polite and helpful
Insurer: Trupanion
By:
Easy sign-up. Clear explanations.
Easy sign up on telephone with patient gentleman’s assistance. Clear explanations were helpful.
Insurer: Trupanion
By:
Easy to deal with.
Easy to deal with. Never a problem with claims.
Insurer: Trupanion
By:
Important coverage made easy
Easy to sign up through a State Farm agent. Easy to understand coverage. Affordable.
Insurer: Trupanion
By: