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Super smooth experience
Animal hospital submitted claim and I did not have to do anything. This was really nice, especially given the grief/distraction of having a very sick pet who needed emergency surgery. Not having to fight with an insurance company was really nice.
Insurer: Trupanion
By:
2nd surgery in a year
Awesome. Didn’t have to worry about anything
Insurer: Trupanion
By:
Love it would pay extra if you had these options available
Because of the great coverage I just wish you have the option 0 deductible and 100 percent reimbursed I would definitely pay the extra a month for it
Insurer: Trupanion
By:
Customer service was very friendly and helpful.
Customer service was very friendly and helpful. My account information is now fully up to date.
Insurer: Trupanion
By:
So glad I have insurance
Easy to file claims-thankful for coverage- quick reimbursement- thank you
Insurer: Trupanion
By: Debbie
Quick, fair claims process
My claim was processed quickly and fairly.
Insurer: Embrace
By: Tracy Jaffe
Contradicting customer service
I felt like my file was just being passed around and no one actually wanted to help. I was told when I got the policy that I would be able to cancel the policy if I didn’t like my pre-existing conditions. They also told me I had to get an exam in the first 30 days, which I did. I didn’t get my policy underwriten because they were having trouble getting my records. So I called everywhere asked for records to be sent and then continued to confirm and call them. Every time I called they said they received the records and had to review them. Weeks later I would get an email saying they need the records that they confirmed they had already received when I spoke with them on the phone. This went on for months. I then requested if they are unable to help me id like my money back and cancel my policy since I was told if I didn’t like the underwriting I could get reimbursed and I couldn’t even get my file underwriten. Then they just up and canceled my policy. Said I can’t get my money back and this is still an ongoing and difficult issues with many emails and phone called. It’s been a complete waste of money and time and I feel like they just want to keep my money and get rid of me. Worst customer service and company I have ever dealt with.
Insurer: Pets Plus Us
By: Amanda
We have been members for several years…
We have been members for several years and am impressed with Embrace’s efficiency. So much so, that we have referred several friends and Embrace.
Insurer: Embrace
By: Benjamin Campbell
Hope you don’t have to speak to anyone
Confusing and not user friendly. Once you log in on the app, you have to log in two other times to see relevant information about your account
Insurer: Pets Best
By: Sebastian
Very efficient and helpful always in a…
Very efficient and helpful always in a timely manner. The almost yearly price increases are a little much though. My monthly fee went up greatly a couple of months ago in a pandemic year when my car and house insurance went down. Shame...
Insurer: Trupanion Canada
By: Candace Beamish